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I'm thrilled with the exceptional work done by California Pools on my recent pool build in Gilbert, Arizona. From the initial design phase with Brian Egge to the final landscaping touches by Luis Encinas and his talented team, the entire crew demonstrated professionalism, expertise, and a dedication to delivering a superior experience. Our superintendent, Don Schmuhl, consistently visited the site to check on progress and ensure my wife and I were satisfied. While other pool builds were underway on our street, I noticed a stark difference. California Pools' foremen and superintendents were always present, greeting me and inquiring about our satisfaction. This level of personal attention was truly impressive. The communication throughout the project was outstanding. Everyone I interacted with, from the friendly staff like Alex Barone-Jay to the skilled landscaping team, was always available to answer questions and address concerns. Their attention to detail and commitment to quality was evident in every aspect of the build. I wholeheartedly recommend California Pools to anyone seeking a reliable and trustworthy pool builder. Their expertise, professionalism, and commitment to customer satisfaction make them a standout in the industry. Frank

California Pools completed a total redesign and update of our 30+ yr old backyard and also recommended and installed a fabulous new long driveway with spectacular pavers and custom curbing.The back yard re-design was eye catching, the reality completed is a stunning look, function, feel and terrific upgrade. We relocated a hot tub, added a large ramada, changed the shape of the pool, added water features, resurfaced several thousand feet of hardscape to exquisite limestone pool decking/walkways/patios. Landscaping and lighting updates and the latest router controlled pool equipment are the capstone to a total makeover. Wow is how we feel about the project. Visitors are stunned with the total transformation. We are grateful for Jeremiah Price who was the Superintendent from start to finish of the project. Jeremiah is a gifted leader, and is totally client-centric and knows construction. There was no end to his ability to adapt and find the way forward and to make the time to keep us informed and in the loop throughout the project. Thank you Jeremiah.We highly recommend CP and Jeremiah if you are looking for a professional team that makes beautiful transformations happen.

They did a fantastic job on our pool. They were fast and efficient and kept us up to date on what was happening at each stage of the build. They wore masks when we had to meet and if there was a delay or small problem it was readily fixed within a week. We love our pool!

Dave is an amazing designer and a great person to work with. He is very professional, responds fast ans easy to work with. If you are going to work with California pools definitely ask for Dave Grau. Hope to work with you in our future projects.

We had an issue with our existing pool that included two hairline cracks. From initial detection, to leak testing, to the final repair a few months later, Emma was thorough in her follow-up. I'm not sure I would have closed the loop without her helping prompt me along! Thanks, Emma!

First Warranty Experience - STELLAR!! Thanks to Leslie for getting my list of items coordinated - the first appointment was a pump/circulation jet item and my service technician (Todd Stewart) was beyond great! Not only did he fix my issue - he proactively swapped out my light cover to gray to match all of the other fixtures in the pool (I didn't even know gray was available) - looks so much better. In addition - Todd spent time "teaching" us the basics about our equipment (we were on info overload the first go' round when pool was installed). He is 100% professional, personable and goes the distance to deliver outstanding customer service. Thanks Leslie for getting Todd scheduled so quickly - and thanks again to Todd for the whole experience; exceeded my expectations for sure!

Our experience with California Pools. Originally I had left a review in February that wasn’t positive. I am amending our previous review because alls well that ends well even if it did take longer than we expected it would be when we signed the contract in July of 2023. Our project was completely finished April 12th. It took until the end of December 2023 to break ground on our dig. That time period was longer than it should have been in our opinion and communication was very challenging with our designer and there was no other person communicating with us until our Construction manager got involved in late Oct/early November. Typical time frame to get a permit in Phoenix proper is 8-10 weeks. So why it took 5 months to get to our dig we will never know. By February we were still struggling some with communication and made that known. Thankfully they put Sara on our job as our liaison and Tim our construction manager made it a point to connect with us weekly after that conversation. Our experience dramatically improved at that point and the remaining part of the project went smoothly and quickly. Tim was very helpful as well in staying and overseeing our fill and some other parts when we were out of town for two weeks at the last stages. We felt like we were a priority from February on and Tim was very responsive whenever we had questions or concerns. Freddy who oversaw our Landscaping has also been very helpful and willing to come by when we have had concerns or questions. Sara was amazing at keeping us very informed and updated every week and sometimes daily and getting answers to us quickly anytime we had questions. All of the teams that Cal Pools sent out for the various stages of the project were respectful and diligent. Like any big construction project like this there many many moving pieces and there will be things along the way that require tweaking. Our advice is to stay on top of things and request what you need in regards to communication early on and request meetings when you are feeling like you need to know more or if you are unsure where things are at or just need something you don’t feel you are getting in the process. Also our advice would be to request a well experienced designer if you are new to having and building a pool built and o your research ahead of time to really determine what you want and need before your design appointment so you avoid the dreaded change orders process lol. We were so new to it all that we had many change orders and that got really confusing for us. This was all brand new for us and felt like a very expensive project for us so we had a fair amount of anxiety along the way. Also it’s just hard having construction crews in your space for that many months on end. So prepare yourself for that mentally. After back to back moves and projects on our previous home we were pretty worn out by the time we moved to Phoenix so that may have contributed to why we were more stressed than some might be by the project. If you don’t work from home you would rarely experience any disruption from the various crews. In the end we are very very happy with the outcome of our project 🙂 and feel that Cal Pools did a very good job. I do not know how their prices compare to other pool builders so I can’t speak to that part. Mama is happy now with her new pool LOL.

Leslie and Ryan are excellent in customer service. I recently converted my pool to automation and salt. CA Pools finished our pool in 2014 and it has been wonderful. We are having some issues with the new equipment, but Leslie and Ryan are very accommodating and timely in their response. We are very happy with our pool. Excellent service!!

We have been completely happy & satisfied with our pool since it was constructed by California Pools at our home in Sun Lakes, AZ back in the summer of 2013. Anytime we are in need of any type of service or even to have any questions or concerns addressed, the friendly, knowledgeable & personal staff at California Pools is always at the ready to help us out & to maintain an excellent company/customer level of satisfaction. Jeremy Smith has a lot to be proud of with his company & we recommend their products & service to anyone in the need of purchasing and/or maintaining their pool in top-notch condition at all times. We recently needed a pool light replaced & they did their absolute best to make certain that when all was said & done we were happy & satisfied customers. The staff (Bianca & Chelle) did their very best right from our first phone call to ensure that our needs were met in both a friendly & professional manner. The repair work was performed by trained professionals who were both punctual & precise in their work. We tip our hats to Bianca (& Chelle) for taking the initiative right from the start right through to completion of the job to make certain that we were 100% satisfied with all aspects of their work......and, of course, we were all of that & then some! It's truly a pleasure to find a company & employees who strive their utmost to provide continuous help & support with their products & personnel long after the sale is complete. Congratulations to Jeremy & his staff & we wish you nothing but continued success in the years & pools/spas to come! Best regards, Steve & Nancy M. Sun Lakes, AZ 🙂

There is no other company like this one! We worked with them 20 years ago on our large pool project and today the original pool still looks like new. People cannot believe it when they see it. Because this experience was so awesome, we recently had them do a complete landscape job for our son's new home build, and again over exceeded our expectations. The entire team from initial consultation and design planning with Dave Grau, to the entire team of scheduling (Sarah Dugan), product quality and completion of project (Tim Sloan and team, and Freddy) has been the most efficient and quality group we have ever worked with. Thank of all you, as always for making our new abode the best little gem in our new community! The Fargotstein Family

I am a business owner in the Washington state area. We purchased a home down in Arizona and decided to put a pool in the backyard. My wife had used California Pools & Spas before when she lived down in the California area. So we won't with the name brand. It is a little more expensive than most but the quality is well worth the money. If you want a great product then contact Nicholas is sales at California Pools and Spas. Duane will be the man contractor, he does an excellent job, and the in-house support with Sarah was phenomenal. I recommend these guys very highly if you ever want to get a pool and spa put in to your home in the Arizona area.

California Pools built a beautiful swimming pool for us! They had to fight through supply chain issues, material shortages and scarcity of sub-contractors but our project Superintendent, Scott Schmid, worked hard every day on our behalf! He kept us up to date on back ordered material and scheduling and if we had an issue he was right here in an instant with a solution! Thanks, Scott for your professionalism and for your calm, reassuring demeanor! We are eagerly awaiting summer!

Very good experience working with them, especially Shelly. She's so dedicated to her work and you can tell she loves what she does. It's hard to find good quality people these days and Shelly is top notch!

These guys did a great job of completing a beautiful pool for us. Were loving it!! Everyone involved was friendly, responsive when we had questions and on point when things needed to be completed, every step of the way!! Thank you all so much. Especially want to thank Dustin Looker ( not just a clever last name)!!! When things were tight on time he always made it happen and came through .. Really appreciate everything Dustin it was a pleasure working with you man!! Great company and this is my 2nd pool completed by these guys!!

After interviewing and meeting with 4 other companies, we chose to go with California Pools, and we’re so glad we did. We first met with our designer, Doug, and right from the get go, he understood and put our vision onto paper/computer, with a couple of additions along the way, we knew we had chosen correctly. Doug made us feel great! And helped us design our beautiful pool/spa and landscape. We were then introduced to the “team” and met with Stephen, who was our construction manager. He was very professional, thorough, and responded to every need. Stephen made sure the trades responded and that they carried out the tasks in timely fashion. We absolutely loved the California Pools portal. This is where we were able to track the projects and the projects progress. In this same portal, we met and communicated with Alexis, who was our liaison. Alex was extremely professional, proficient and had answers to any questions immediately! In a word, this gal “rocked!” We so appreciated her ability to obtain any information needed throughout this journey. Thank you Alex! In closing, we’d just like to say how impressed we were/are, with California Pools and their entire team! Being that this was our first experience with a pool company, they made us feel so comfortable and confident throughout the entire experience.

Can't say enough good things about our experience so far with Brian and Matt. Brian's attention to detail and knowledge of plants has been the biggest help while while Matt's technical knowledge has helped make the decision making easy! So excited to see our dream yard come to life thanks to them. Will update as things move forward!

After being in Arizona for 39 years we put our first pool in. I visited other pool companies and was happiest with California Pools and their vision and quote. We are thrilled with this company and our new back yard. Brian spent hours with me going over design and colors to make sure this would be the pool of our dreams. I can't say enough about Matt White our project manager. He was fantastic. He explained what was going to happen, oversaw the work making sure it was up to his high standards and kept us informed all through the process. Leanne was a voice on the phone and the great Texter, she kept the schedule up, informed us when rain was delaying and was just overall nice and friendly. This is a well run, organized company with high standards, we are so glad we had California pools to work with.

Our home is a new construction . Cal Pool started our project soon after we moved in Jan 2020. By then we had reviewed the video Brian Rau had created from the Spring 2019. We and Cal Pool make changes along the way, but any changes that Cal Pool made we were given notice and options in advance. Sometimes Cal Pool honored our original quote ,even if a change that needed to be made would cost more. Now, reflecting back on the entire project completed by late Spring 2020, the whole experience was trying at times, however, between Cari Gossman , Brian Rau and Brian in landscape, all of our concerns were finished to our satisfaction entirely. We are happiest with the pool , firepit ,spa and grill. If you compare the design video done 9 Months before the end of the project , you will see very little difference. Yes, we had some hiccups along the way, but their team always responded quickly and with a good solution, which is all we ever wanted. A pool project is a major investment and the various crews at Cal Pool respect the homeowners demands and questions, both large and small . Yes, I would do it all over again.

Mike, Marissa and Darrin were great! Our pool turned out better than we could of hoped for. I would recommend Cal Pools for everyone. Well done guys and Thank You! Jeff Wellman

We had a great experience with California Pools! Our sales rep Mike was very direct & to the point with designing our pool. He was able to capture our ideas into the perfect plan. Once construction began it was smooth sailing with our construction manager Pete B.! He was definitely on an amazing schedule that kept the whole process running smoothly to get our project done as soon as possible!!! He also was able to respond back to any questions we had throughout the process immediately. Thank you so much for everything Pete. We love our pool!! -Brittany & Emir

I have had my pool now for a little over 4 years. Customer service is the expectation at time of purchase, which California Pools achieved. Pretty much a standard in any business you become involved with. Jeremy took care of my family's needs and wants in the pool that he designed. My wife and I were very pleased how the pool and landscape turned out. It was simply gorgeous. Now for the real reason for this review. Very rarely will I ever provide a review at the beginning when great service is the expectation. However, is it really expected 4 years later? I would like to say yes but reality continues to prove me wrong time after time......... until I had an issue with my pool. Now I completely understand that there will be issues completely out of the control of California Pools and I had just one of those issues. When I raised this issue to California Pools I was met with a "sorry you are out of warranty." Now they could have just ended the conversation there, but, they did the complete opposite. Bianca was determined to find all available solutions that could help my issue. After exhausting those solutions, my issue was still there. In comes Leslie, she was quick and friendly addressing my concerns. She sent someone out to look at my issue and a day later she informed me that they will be taking care of it. As a reminder, the issue I was having was not necessarily with California Pools. Instead of hiding behind an expired warranty, as the vendor did, which by the way Cal Pools had all rights to do, they took ownership of an issue that was not even theirs and solved it. Thank you for that. Yes this company provides a great customer experience at the beginning of the process and when the pool is first turned on. In addition I am impressed that they even provided that great customer service 4 years after I purchased my pool. Thank you to Jeremy and his great team for providing the valley with truly a great pool and landscape company. I would definitely use and recommend California Pools and Landscape in the future. James

I called California pool and landscaping warranty department spoke with Kathy and each time I have spoken with her she has always been very professional and attentive to my questions/concerns She was very attentive to our waterline leakage problem, which I thought there was but turned out to be my neighbors, so there was no need for anyone to come out and fix anything. However, she still was very polite and reaffirm that if there was anything further, she can do for me to let her know. I thank you for having people that really care for your clients.

California Pools built my pool and spa in 2012 and I was extremely happy with the design and process. They also did my design and renovation of landscaping. Both projects went very smoothly. Since then, I have used them as a resource for a lot of repairs and service requests. Recently I have been dealing with Kathy Venn in the service department for several issues. She has been responsive and so very helpful. Its wonderful to get such great customer service even this many years after the initial build.

Rick S. - The project we undertook with the help of Chris Sampson and the rest of Cal Pools was fairly large and we were never disappointed in any aspect of the work. The California Pools folks always listened, evaluated and acted with our best interests at heart and if anything didn't turn out as envisioned, always fixed whatever it was without any complaints and right away. They will always be our first call when anything else needs to be done.

In 1995 we had California Pools build our pool, deck and barbecue grill structure on the property of our newly built home. Twenty four years later, it was time to remodel. While searching for a contractor to do the work, we recalled that California Pools focused on "customer satisfaction" and the results that they delivered in 1995 reflected that focus. Even though 24 years is a long time to expect a company's culture to remain the same, we felt that given our previous experience California Pools would be worth another consideration. So they were among the handful of contractors we choose to submit a proposal for our remodel project. California Pools made our choice easy! The expertise of their team was apparent with in every meeting, conversation or email request we submitted. Their proposal was not only very competitive and but easy to understand and no question was too small or insignificant for California Pools not to answer to our satisfaction. For anyone who has undertaken a significant home remodel project, you know that there will likely be obstacles and problems that will need to be overcome. Rarely is the problem itself the ultimate issue, rather how the problem is handled that will make or break customer satisfaction. No company understands this better than California Pools. During our remodel an issue arose that needed the attention of Steve Dreher, Senior Manager of Construction. Steve visited my home assessed the situation and then simply said, "We will take care of everything at no additional cost to you and our work will only be finished when you are completely satisfied". Problem solved! Bill Schlis, Lead Hardscape Manager took charge and made Steve's commitment a reality. Not only did he personally attend to our project's needs but he and his highly qualified crew were a pleasure to work with throughout the process. Bill told me, "California Pools is all about making customers happy" and the results he and his team delivered reflect that belief! Every contractor will tell you that they are committed to making their customers happy. With many, those are just words. The difference here is that California Pools "walks the talk". Steve and Bill along with the rest of the team at California Pools are true professionals. In short if you are planning new or remodeled pool project or have other hardscape plans for your home or business and want a contractor who will perform quality work at a fair market price, I highly recommend California Pools and Landscape and their talented team of professionals. They not only promise but deliver customer satisfaction!

Our new Belgard "Silverado" paver patio is STUNNING! From start to finish California Pools & Landscaping exceeded our expectations. They were quick to return our calls and arrived to our appointments on time. Our contractor was able to provide us with his experience and knowledge making the decision to work with California Pools & Landscaping the only option for us. The hardest part was choosing from the multiple products and color options available. California Pools & Landscaping took care of all the details, they leveled the yard, had drainage put in the right areas and when we made a layout adjustment the day of install they didn't blink an eye and took the extra time to get others to the house immediately so it could be done the same day. We are looking forward to spending our evenings on the patio watching the sunset with a glass of wine. Cheers! #QuailityandService #CPLstrong

Great service and responsive design work. Very reasonable pricing too. They’re not the lowest price but you kind of get what you pay for and there quality and capabilities seems top notch.

We built a brand new home and just recently moved in. Cal Pools was our choice for our first ever pool, as we have moved to AZ from IL. Cliff Fox was our designer and he nailed the design immediately, with minor tweaks and equipment suggestions (get the OmniLogic App controller!). We were kept in constant communication from the start of the project through the recent completion by the excellent scheduling staff, specifically Sara D. We met with Pete, our project manager at our not-yet completed pool project, and instantly knew he was the kind of guy who gets things done. We had questions and he made some suggestions, and took pictures for us and did whatever else was necessary for our complete satisfaction. The communication level of this entire team is exemplary. My emails, calls or texts were answered by all involved immediately. My wife and I would highly recommend Cal Pools based on our experience, and specifically those three I mentioned, Cliff, Sara and especially Pete.

Great company, great office. Went to the Scottsdale location and my kids were excited to see activities and snacks were available instead of just another boring store with mom and dad. The name of our sales rep was Josh. He was very knowledgeable and helped us with design for our pool deck, brought up a lot of ideas and some things/materials we didn't consider at first. We ultimately went with a competitor because they were able to get the project done faster (it's the busy season) but I am very grateful to the professional and courteous staff here. Thanks Josh for all your help and we'll come back when we're ready for a hot tub and built in bbq.

California Pools is an awesome company to do business with! They were very detailed and communicative throughout the entire process. Our designer, Ryan Delfino is incredible and the design he created came to life just like we expected. If you need a design, Ryan is your guy! During construction, we had some delays due to COVID but our Construction Manager, Duane Yetton did not let that slow him and his teams down. We gave him a specific deadline to complete our project and he delivered.....on time! We can't say enough good things about these two individuals and the entire company. 5 stars all the way around!