A Pool Building Experience As Refreshing As Your New Pool

Always exceed expectations. Outstanding service, communication, and follow ups. This is our family's go to for our pool projects.

From salesperson(Marc), design and city easement work(Marc), site manager(Rick F.), landscape plan and warranty(Matt), warranty work(Shelley, Cindy, Matt, Marc, etc.) in all departments their attention to making EVERY detail right, according to plan and including unforeseen changes, is impeccable and without upcharges. We give California pools an A+++ rating. We had put 2 additions on a previous home, remolded 2 kitchens, and worked with 2 interior designers, over many years....OUR EXPERIENCE WITH ALL DEPARTMENTS AND PERSONNEL @ CALIFORNIA POOL WAS FAR SUPERIOR TO ANY BUSINESS we had ever worked with in the past. Without hesitation we highly recommend them for any pool installation or service!! Rest at ease that, with California Pool, you are in the best hands!! They are responsible, reliable, honest, trustworthy, responsive and a sheer joy to work with!"

Pete B. And Sarese F. and the whole team at Cal Pools were amazing. Made our pool buying experience very easy and stress free. They were very attentive and eager to please. Aaron H. was awesome to work with in designing our beautiful backyard. We even changed it a few times and he was very cool about it. Customer service all around was excellent. Pete and Sarese especially in their communication and response time. They made miracles happen with our schedule and were able to have everything completed at close of escrow. Great job team. We appreciate it.

We recently had our 20+ year old pool completely redone by California Pools and Spas. The quality, and timeliness of the work was excellent. The people that were assigned to us kept us informed along the way of "next steps", and were very pleasant to work with. We would highly recommend California Pools and Spas if you are interested in a new pool or spa, or having your current pool or spa redone.

We first had our pool drafted in 2019, got cold feet and backed away from the idea. In 2020 at the beginning of the pandemic we contacted Chris to get ball rolling again. They still had our draft, which made it easy to restart the process. Due to the pandemic, construction and completion of out project was somewhat delayed, but not nearly as bad as that I'm currently hearing build times are now. Fast forward to today 5/28/2021. We are 95% happy with CalPools and our pool build out. Chris was great to work with. We did have a small issue with deck cracks, and grout separation at the water line, but CalPools worked quick to rectify the situation. Cari was incredible at getting our needs taken care of in a timely manner. The only issue I have with the over project, which in hind sight and not knowing much about pools. I wish we would have made the very last step a bit smaller and reduced the depth of our Baja/sun step. It stands at about 12", two less inches would have been perfect. So far so good. Happy with our choice, happy with our pool. Our landscape was completed by another company. In the end it all came out exactly as we planned it.

We had an error message pop up on our screen regarding our salt cell which we clean regularly the first of every month. Called Cal Pools it did take 3 weeks to get an appointment but when Alan came out he was professional and very informative! While we had been cleaning the salt cell every month with the pressure hose but we were not letting it soak in muric acid as he showed me how to do. This was something that was not told to us upon the initial review of the system. He replaced it and made sure everything was working great and he was impressed on how well we have taken care of the pool except for this little mishap and for that there was no charge for the replacement and trip out. Though going over the system with him was very informative, i video taped the first initial review of all the working parts but several things were not spoken of/discussed at that time. I recommend doing a yearly review with customers to make sure everything is going well. Big shot out to Alan!

Had a great experience, they came out and serviced my pool lights. Did an excellent job. Very thorough.

Working with California pools was a wonderful experience from beginning to end. Please note, this was during one of the most difficult times (the pandemic). Ted provided realistic expectations and made no false promises. His honest professional candid interactions were appreciated. I was well informed of the process, materials, etc. Nadine was pleasant and provided resources and timely efficient responses when needed. Chris provided valuable information through out the process. Ted, Nadine, and Chris kept me grounded and in the know the entire process. Thank you to all the other employees that provided a helping hand throughout this project. My backyard looks amazing. I couldn't imagine it any different. Thank you Cali pools! Customer TMG

Grace Johnson with California Pools has been an amazing support through our initial process for financing. David Craw, our project manager, has also been outstanding and we are excited for our new pool and backyard!!!

Almost 2 years with CA Pools we have found the team to still be providing stellar service and guidance on things related to our pool system. Kathy Venn , Service coordinator and Alan, technician are excellent resources and are super diligent and caring about client satisfaction. Thanks as always..

California pools has been a pleasure to work with during our pool project. Everyone we worked with from start to finish did a great job in person, over the phone or via email communication. We were in close contact with Marcee once the project got started and I really appreciate how she provided quick and accurate information to us and kept us up to date on scheduling of various steps. I would highly recommend California Pools.

When I walked in, I was greeted and Steve Reichmuth was assigned to design my pool. We basically had the same ideas and, with his expertise, it was a smooth process. His dry sense of humor eased the price shock (I basically had the same figures). He said it would take about 65 days until water would be in the pool (actually less than that). We went back and forth on other amenities I wanted for the yard. During the time frame, Cal Pools had a few sales and he made those adjustments to the total costs. Steve's suggestions on tile, Travertine, pool finish and the back wall were great. There was never any pressure during the sales process. He then produced a colorized copy of the design that depicted the final product. I stopped in the office a few times to drop off payments and he answered some questions and made some adjustments on additions we wanted. Smooth as silk. I was then greeted by Matt White, the Project Manager. He was great to work with. Matt was out inspecting each and every step. He left a note if he did not see me explaining what was done and what to expect in the near future. Every time he said something would be done, it was. A miracle compared to a pool installer I had at a previous home. Matt showed up late in the day on a Friday to complete a task that had been left undone by a crew. Not his job, but he accepted responsibility and got it done. Serese Ferguson, the Scheduling Manager, was a delight to work with. If I had a question, she had it answered before the end of the day or early the next morning. Each step of the way I received an email stating the next move and when it was to happen. Only once, due to weather, was anything off schedule. If a crew was going to miss a day, Matt and Serese would make sure they were at my pool the next day. I received a call stating what happened and how it would be corrected. This is the way to do business, hiring competent people that really care about the customer and get the job done and done correctly. Hard to find in today's world, but Cal Pools found these people so they must be doing things right. Great Job, we love the pool and yard.

Sean and his crew did a fantastic job with Aaron's design for our yard. They were timely and got the pool installed by the holidays like we requested. Very high quality work, and they were very responsive when we called. I would highly recommend California Pools!

Let me preface this review with the fact that my project is probably bigger than the normal project...like a lot bigger. We reached out to multiple pool companies when we started this adventure and California Pools was the only one that took us seriously. Within a week or so, Brian Fox had a full design laid out with 3D renderings, design options, areas to invest, areas to divest, etc. It was an amazing experience. At the end of the day, it was Brian's vision that became our amazing backyard. Being that my project was so large, I knew that it was going to take a lot of time, but the staff at California Pools was with us all of the way. Sara Dougan (our scheduling manager) was in constant communication, giving us updates on a weekly basis. Darrin Castillo (our construction manager) was at my property with his team doing regular inspections and keeping me informed of any issues. Every time that I found a problem, I emailed the team and it was addressed within a week (usually within the next day). I can't say enough about the professionalism and attention to detail of this team. The only negative thing that I can say is that the water is too cold to swim in and I need to wait another few months before I can use it :)

From the design with Aaron Heninger, to the install, to now a year out and working with warranty items with Chelle Aubrey, California Pools has been beyond exceptional! Absolutely love the pool, spa, BBQ, fire pit, and multi-level travertine tile hardscape design they created. Our backyard is truly resort living. Definitely consider using Cal Pools as the after care is so important, and they care!

My mom, Shelly Smith works here and she loves it! It must be such a great company given the fact that their employees are so happy!

We needed our tile cleaned and bead blasted from calcium and a heavy water line. From start to finish Cari had it set up with ease. The gentleman who performed the work was so amazing and took his time. The tile and grout look new. We have 2 pools built by Cal Pools and recommend them to build your pool.

Everything is looking well here. You have provided just as we anticipated. Thanks to you and your entire team for the attention to the details. The response to our concerns was appreciated. Your crews were outstanding, courteous, and professional. The landscape and lighting is perfect. Thanks.

We had an issue with our existing pool that included two hairline cracks. From initial detection, to leak testing, to the final repair a few months later, Emma was thorough in her follow-up. I'm not sure I would have closed the loop without her helping prompt me along! Thanks, Emma!

We're very happy with our pool, spa, and landscaping. Sean, Marc, and Valerie have gone out of their way to make sure everything was what we were hoping for. The yard looks amazing!

I also posted a review to the California Pool's Chandler location, but am also posting here as Scottsdale is our closest location. As we had hoped, the end result is stunning, and has made the process worth it. Please see the attached photos. After multiple delays in the construction timeline, we expressed our concerns and frustrations to California Pools, and they responded by assigning a team to ensure that they delivered on our vision of the backyard. Not everything was perfect--construction never is--but we received timely communications and resolutions. Above all else, California Pools was focused on the quality and longevity of the end product, even if items had to be redone. A big thanks to Jeremiah, Marissa, and Scott N. (and others along the way) for their commitment and professionalism with tough circumstances. If I take an honest look at the last several years, I would say that it was a complex project starting in a complex time (COVID). Labor and supply shortages brought challenges, and neither party expected the timeline to stretch as long as it did. In the end, California Pools righted the ship and delivered.