A Pool Building Experience As Refreshing As Your New Pool

I would like to explain why we are extremely happy with California Pools. We realize this has been a very difficult and frustrating time to have a pool installed due to COVID and all the supply chain delays for materials, which is not the fault of California Pools. Our lives were changed with COVID and many homeowners decided not to travel and spend more leisure time at home, thus the demand for pools has increased. This means an increased demand for workers and materials, which is a nationwide problem not just isolated to the Phoenix area. Robby Stubbs has been fantastic to work with from the planning and design of our pool to the follow-up when I had a few questions. One of the most critical factors in building a pool is the design, which is unique to each client. Robby did a great job in listening to our wants and needs in the design and helping us make all the necessary selections. California Pools has a Customer Portal app, which no other pool company has, where you can track your pool construction schedule and easily communicate with your scheduling representative. When there is a new post in your portal you get a text message to check the portal. There are so many different steps involved in pool construction it's helpful to understand the whole process. This has been amazing, to easily tract the work schedule and timeline without having to call and wait for return phone calls or be wondering what's next and when will it happen. The construction schedule is fluid and dates do change and steps need to be completed before the next steps can get scheduled. Rhiannon is my scheduling representative is a real pleasure to work with and responds to messages quickly. California Pools gets an A+ on communication which is so critical during this long process. All the different work crews that have been working on my pool have been extremely professional, courteous and efficient in completing their tasks.

California pools recently completed our pool, spa and backyard and we are thrilled. The design by Scott was terrific, the build supervised by Dylan was outstanding. We could not be happier with the result and highly recommend California pools to any potential customer.

We just completed our new pool/spa project with California pools and they are by far the best company I have ever used. From Cliff in sales and design...to Rebecca in communication and scheduling and construction Manager Robert Lory! He is so kind and made sure everything little detail was perfect! We couldn't had a better experience!!

From the very beginning Our experience with California Pools has been top notch. We were blown away with the exceptional design skills Cody was able to bring to life on a zoom meeting on our very first meeting. Cody was able to take every little detail and made it a reality before our eyes. I had so many compliments on how unique our pool was designed when it was still dirt and rebar. Jordan came out for the first time and answered all our questions with a realistic timeline. He always answered or returned our calls with a solution. Made sure every step of the way was paved and did what he said he would do without fail. If he didn't know the answer he found one, we were never left wondering. He kept tabs on all the projects and crews on site to keep us moving forward very quickly with a smile on his face! He was very personable. Then there was Sara! She handled all the scheduling of the project. Some days we would have 3 or more crews here and she kept them coming rapid fire it was outstanding the way it came together in such a short amount of time. Always going the extra mile to get what we needed done and at lightning speed!! Her calm friendly "Sunshine" attitude was a warm genuine experience. She always responded in the app right away with an answer or a solution. So far we couldn't be happier with our experience. I have waited my whole adult life and California Pools made my dream a reality in my back yard!!! Thank you

TOP (Baja) SHELF Pool company! I obtained three quotes before deciding to move forward with California Pools to build my dream pool, and I have absolutely no regrets. One of the many important aspects of trusting a pool company with my yard and money was the requirement of excellent communication. When obtaining quotes, the other pool companies did not follow up with me or did so far too late after on sight visits and lots of my time invested; however, from the very beginning of the initial pool design and layout (Thank you to the late, Scott Greenbank) every aspect of getting the pool built I was informed each and every step of the way, whether is was the scheduling of various stages, or even delays. The CPL app was an excellent resource to keep me up to date on everything and when I needed extra details or information, Alex Barone-Jay was always there with and answer for me in a timely manner. In fact, each person associated with my pool build was an expert in their craft and it was fun and fascinating to watch it come to life over several months. I struck gold with having Adam Redding as my Pool Supervisor/Superintendent. Adam is knowledgeable and personable and ensured to follow up on all the stages of the build and for those reasons I never worried about anything! The end result was exactly what I wanted and dreamed of for the pool. It was a pleasure and I'm so grateful to California Pools for not only this pool, but for the continued support and follow up when I had questions or needed anything.

We hired CA Pools to build our 2nd pool and did have some problems with the build. Fortunately, as soon as their President Jeremy learned about this, he immediately made an appointment with us and brought out some of his top guys to review our issues. They spent the next two weeks fixing every single issue for us and then did some more really nice work. We're very happy with the results and very impressed with how everything was handled. I'd highly recommend them based on the quality of their final product and the superior way they handled a difficult situation.

So far, I've only completed the initial consult. However, when a person goes over & above, regardless of the stage, I think it warrants recognition. During my consult, both gentlemen took the time to thoroughly answer my questions and explain the dated system currently installed, which I would expect for a sales call. The point that really deserves attention, and what will play a role in my decision, is that they fixed my pool, no charge, while they were here for the sales consult. Ok, it wasn't really broken, but it wasn't working, and they took care of it, no expectations. Great job guys!

I was referred to California Pools by a couple friends and they have not disappointed. Robby Stubbs has done a great job designing our pool and helping us pick the right necessities and features to stay within our budget. As a former construction business owner, the number one thing I look at in a company is customer service. From day 1, Robby was on time with our appointment, returned plans, designs and quotes when he said he would have them to us. Whenever I had questions, I would receive a response from him within 24 hours, most times within an hour or two. His supporting staff has always been professional, courteous, and honest. We are just completing phase one of our pool construction; the dig, plumbing, rebar, and electrical. Sean Bradburn our Construction Manager has made everything pleasantly on time and with no hiccups. Sean has done a great job overseeing the trades, making sure they maintain a high standard. Again, communication has been exceptional. I will keep you updated as the project progresses.

Design of our pool and spa by Cal Pools was a work of art! The construction of the pool and spa took 7 months and had its ups and downs with construction quality . These issues were fixed by Cal Pool during the construction period. With about 1.5 months left to complete the pool, the Cal Pool construction manager quit or was let go. Cal Pool provided us with a fantastic new construction manager (Stephen Dreher) and he got our pool and spa construction back on track. Stephen provided us with clear explanations of the final steps to complete the project. He also explained in detail how the equipment worked and gave us tips on pool maintenance. Stephen Dreher rocks!

I must preface this posting by saying I work for the valley's largest aerospace company in east Mesa, AZ. Our credo we operate by is "First Time Quality". It has to be; our customer is the U.S. military. We can't send our troops into harm's way without providing them with a quality product so they can perform their job and come home safely. All that said; I passed on this credo to the salesman who no longer works at Cal Pools and our awesome construction manager Darrin Castillo. Darrin knew exactly what I was talking about. It didn't matter how much money we would spend on our pool project. My wife and I simply wanted a "top quality" built pool. We got exactly what we expected too. What impressed me the most about Darrin was his personal involvement in our project and the open and honest communication we had on an almost daily basis. This wasn't my first in ground pool so my wife and I pretty much knew what to expect as the project advanced. We must have had several change orders along the way too. Darrin was always open to changes we submitted to him; all the way until the last task that needed to be performed too, including seeing the final "punch list" get finished. Darrin had no problem telling some of his "subs" to come back and fix "their screw ups"; which by the way weren't that many or real show stoppers. One thing I especially did was take photos of the different phases of the project; including the filling of the pool and our first experience at night. I would send these photos to our scheduler Theresa and Darrin so they could see how our project was progressing and be able to show them any issues that needed to be addressed. What ended up happening was a true friendship was created with Darrin and my wife and I. He truly cares about his clients and it shows. In closing, the overall project pretty much finished on schedule and over budget (caused by additional "must haves" we wanted done during construction). Our design consisted of three gas fire pots (with waterfalls). It truly looks like a designer pool. We get compliments from all of our guests that come over. In fact, Cal pools has built 5 other pools on our street. So what does that tell you? Our neighbors were all happy with the quality of work Cal Pools had done for their pool projects, so it was a "no brainer" when we decided to go with Cal Pools. I wish I could have included pictures of our finished project. You would be impressed for sure. Thank you all at Cal Pools for the great service you provided us and the quality built pool we so wanted and expected. If we were to move and build another pool, you can bet I will hire Cal Pools and Landscape again. Bobby B. Mesa, AZ

In an industry that's rife with companies that lack integrity, reliability, and the resources to deliver on time (or at all in some cases), California Pools and Landscaping is the gold standard for making things happen. My hat's off to their designer Cory Blackwell, superintendent Kevin Everhart, and Construction Coordinator Leann Madar in taking our vision of a backyard oasis and making it a reality that exceeded our expectations. From 2D drawings to 3D model to demolition to underground rough-in to the finished product, it was quite the accelerated journey to witness a concept materialize. There were a couple of code challenges that popped up, but CPL was able to intercept and correct the issues to stay on schedule and avoid any red tags by Developmental Services. I've been in construction for 40 years and counting, and I have yet to see a project go without a snag, but in my opinion, working with CPL is the best choice in ensuring the job is done as seamlessly as possible. Great management team that raised the bar for customer service--they were extremely professional and responsive. When they schedule work to get done, it gets done...and we're talking high speed, low drag, folks. The workmanship from the travertine pavers to the pebble finish of the pool was flawless and beautiful, and the scope of work was completed impressively fast. As I first mentioned, there are a lot of companies out there trying to sell their ability to do the work you want, but do your research, do a deep dive on reviews, and check the BBB if there are any complaints filed against them. There are too many flakes and hacks in the valley that claim to be pool contractors, so do yourself and your dream project a favor and do your homework. In my humble opinion, California Pools and Landscaping stands head-and-shoulders above the rabble. They're not cheap, but A++ results speaks for itself. My name is Ajax, and I endorse this review.

California Pools we're absolutely fabulous to work with. This was my first pool ever & they walked me through the whole process & made sure I was making good decisions & staying within the budget I had set, I even got the travertine tiles I wanted. Jordan was my project manager & he was just perfect, showed up when he said he would & made the entire process enjoyable. Sara was my scheduler & she kept me up to date on every step of the process! Jordan & Sara we're both fantastic people to work with! I don't have a negative thing to say about either!!! I adore my pool, my only regret was not getting a bigger pool!!!

Cliff goes above and beyond! He is very knowlegeable. He goes out of his way to provide solutions in unique situations!!! He is easily reachable and promptly responsive. Cannot say enough great things about Cliff!

California pools did an excellent job during the construction of my pool. Ted Jimenez and staff were professional and answered all my questions regarding the pool. Thank you for a beautiful pool.

My wife and I just finished our project with California Pools and we are so happy of our selection! Our pool is beautiful, craftsmanship is amazing, communication and their customer services is the best! We are first time pool owners and they helped us throughout the project to understand to steps, set expectations and deliver on their promises. Shout out to Mike, Cheryl, Howard, Karl and his team and Sarese. All played a huge part in our process and made our backyard dream a reality. Special thanks to Sarese for scheduling everything! We are dog owners and this process was hard on them but with Sarese's help we always knew what our schedule looked like well in advance and was able to address any questions. Another thanks to Howard to make sure every step of our project was the best of the best! Thank you all! Shane & Breanna

Awesome job done by Mike, Marisa and Darrin! ! ! The work was done as quickly as possible, every step was explained thoroughly throughout the process, and most importantly; they listened to our questions and concerns. We have a pool that we are very proud of, and it turned out much better than we were expecting. Hats off to everyone at CalPools for an excellent job! ! !

I'm pretty disappointed that Yelp would move my original review of California Pools to the non-recommended review section. My original review may have seemed to good to be true, but in fact was legitimate. So that motivated me to write this update after one year of owning our pool. To begin with my pool is a geometric 35ft x 16ft pool with scalloped corners and an automatic pool cover. We also installed a 20 ft long water feature on one side which includes two tuscany water woks at the end and a mosaic tiled center piece which has water running out of it as well. We also installed a horseshoe shaped 16ft spa on the opposite side of the pool. The automatic cover has proved to be problematic. We've had two major incidences with it. The first incident when closing the cover one evening was one of the pulley ropes broke and as a result the cover tore on the opposite side. The second issue with the cover was a switch which was installed by Coverstar to prevent the water feature from coming on and flooding the pool cover failed. The result was the pool water flooded the cover but the worst part was that the water on top of the cover had no way to get back into the pool and eventually drained the pool to the point that the track holding the cover in place couldn't hold the weight of the water and broke off. In fairness Coverstar was quick to come out and cover this under warranty. After all this and other little problems my overall experience with Cal Pools is that they back up their product and do whatever it takes to make you happy. There top Tech Jesse has really been there for us and I thought I'd share that with other Yelp readers. Still a happy customer and our family is thoroughly enjoying our Pool/Spa.

As an update... We completed my pool last year and we love it. We did have a problem with the performance of the heater and its internal controls, and Bianca at Cal Pools has been very responsive in getting technicians out the next day as needed, and they stayed involved until the issues were resolved. While I wish I wouldn't have had the issue in the first place, it happens... and I was happy with their good customer service after the sale.

We researched pool companies for nearly a year before going with California Pools. Not only were they the highest recommended, they went out of their way to make sure we got everything we needed. We met with Travis numerous times for questions and concerns, he even met us at a model house out in Mesa to show us what our pool would look like. We wanted an entertainment pool with plenty of seating and we got just that. It's the perfect size and my wife and I love it. My folks bought a California pool in 1991 and it still looks brand new. You can find pools for less money but you do get what you pay for and when you invest this kind of money, it's good to do your homework. I would recommend California Pools to anyone.

We had a spool remodel done last year! Cody, our remodel designer was wonderful to work with. He was personable and explained the process of our remodel! He was always available via text, email or phone call to answer any questions or address any concerns. He truly cared about our remodel! Stephanie was fantastic as a scheduler…she was also great with communication via phone or the portal … she kept things moving, not an easy job! Eric stepped in as project manager mid remodel and was also very helpful in checking on the job and keeping us informed! Noah has been terrific too…answering any questions we have about warranty! We’ve been very happy with CPL…they were the original builders of our spool almost 20 years ago, and now our remodel! It’s been a pleasure working with them!

This has been a wonderful experience from sitting down with Joe during the designing process he made sure to hear what our needs were and gave some great ideas as well, we really felt as if it was our design to meet our needs. Then it got better from there meeting Ron and communicating with Myra during the construction process they awesome they were very open to letting us know each and every step that was to come. They made us feel as if we were their only customers and we never had to hunt or chase a response down as if they were waiting on us. The quality of the work was above our expectations and that was even coming in under the timeline that was agreed upon. If I was to ever need a pool built or know someone looking to build California Pools would be the place of my choice. They turned my back yard into a resort. Thank you for making what was a dream to a living the dream experience for my whole Family Thank You The Farmer Family

When we first started shopping around for pools, we heard from many people that Cal Pools was the best. Throughout the pool building process we dealt with many different people in the company. Every single one of them was professional, knowledgeable and friendly and truly looked out for our best interests. There weren't many hiccups we came across, but when we did they were handled immediately and the staff made sure that we were 100% happy. Special thank you to our scheduling manager Marcee Walker who was friendly and helpful and always had an open line of communication. She was always there if we had questions and would call back quickly if we weren't able to get through initially. Another special thank you to Marc Olsen, our salesman who was knowledgeable and helpful when it came to quality but affordable choices for our budget. There was no pressure with Marc at all and he made the process enjoyable. We also want to mention Sean Bradburn who was our construction manager. We didn't deal with him much one on one, but I know he was at our house multiple times ensuring that the work was up to par! The couple times we did see him, he took the time to explain what was going on and what would happen next. I know there were many "behind the scenes" people who put a lot of work into our pool as well. All in all, the customer service from California pools will not be beat. We are very happy with the way the pool turned out!! Not only is the customer service amazing, but the work they do is awesome too!!

Simply put this company is a class organization. From the beginning, to the very end, they showed nothing but class and professionalism. What California Pools gave us is the epitome of customer service, from Joe who was our salesman, to Sean who was our project manager, to Rebecca who coordinated it all, they demonstrated nothing but class in their organization. If you are in doubt about who to trust to install your pool wonder no more, California Pools is the one!

California Pools was amazing, I loved their app where they had everything set up in a schedule that you can follow. You can also make payments thru the app, but the best thing was the messaging thru the app. Our rep was Marissa and she was amazing. She would reply to my message in a very short amount of time. She was also instrumental in finding ways to move things along on our project especially when we were waiting on other issues where it did not concern the pool. She knows the process and procedures very well and was able to explain everything to me when I needed her to. Darin was also our on site person and he was great getting everything done. Mike was our Sales person and he was a pleasure to work with. All in all it was a very easy project to do with no worries.

I am in love with my new backyard... and CA Pools and Landscaping! From complete dirt (litterally) to a colorful masterpiece! Who would have thought that some trees, plants, lighting and turf would make me want to hang out in 100 (plus) degree weather. The entire job took two days. The crews were in and out and were very respectful and clean. I would highly recommend CA Pools not only for your pool, but for your landscaping remodeling needs!

Steve is a Renaissance designer - he has engineering, design, and listening skills at the highest levels. He took a couple of quirky requests we had, including making our water feature "dog friendly", and making sure our hot tub was knee-replacement friendly, and designed them into a gorgeous, unique courtyard that we can't wait to see come to fruition. Thank you, Steve!

California Pools and Landscape is a high quality outfit and we are extraordinarily pleased with the results. We worked on an extensive backyard renovation and can't be more pleased. It started with a designer and our first contact with the company. Stephen Reichmuth. He was amazing. He had a good eye for things, experience in all the factors that go into design, and most importantly, he had the tools. The computer simulation and display of each option was done so that it was always helpful and never got in the way (we have had CAD tools presented to us before that seemed to make it actually harder to visualize but this did not). There was one particular design suggestion that highlighted Stephen's sharpness. It had to do with the electrical design and the usage of existing water conduit to get power to our spa. This suggestion eliminated a trenching operation and saved us a lot of money. The next phase was handled by Luis Encinas and Matt White. These two gentlemen oversaw the work. The synchronization with Stephen was excellent. The most appreciated part of the work being done was that it was not mindless execution of the drawing, but instead looked at the overall backyard objectives and discussed changes to the design to better match our objectives. One example of this was the layout of the stepping stones. Luis called us out to look at an alternative to the design we had done on CAD. It was an improvement and seeing it physically we were able to see why. The job was done on time, and better yet, they were able to work around our travel schedule so that some of the work we didn't need to be around for was done while we were gone. We are close friends with our neighbors on both sides, we asked them if there were any annoying disruptions and we were pleased that neither of them indicated that there were. The next stage is sometimes the most important. In our case, it was important, but the quality of work made it somewhat less important. This stage is where you need follow up and perform warranty work. There were only two issues to follow up on and both were done professionally and with a system that is online via email and effective. The credit for this stage goes to Chelle Aubrey McCarthy, the Warranty Coordinator. I just received a note from Chelle that the two plants (out of a very large number!) were not doing well and that the team will be out to replace them. I think the turnaround time on this was less than two weeks, pretty amazing. Overall I would HIGHLY recommend working with Cal Pools for your next project. In fact I will make myself available for further discussions and reviews of their work. I will leave instructions with Cal Pools to allow potential customers to discuss our experience in more details.

Our experience was excellent with California Pools and Landscape. We met with Steve R the project manager at the Chandler office. Steve was helpful and knowledgeable. In a 1 hour appointment we had a design we could see and a price to perform the work. The design/discovery session was very helpful as several of the ideas and materials Steve presented we had never seen and would not have known were options. We informed Steve that the most important aspect to us was a quality, safe, quick turnaround. Steve moved the process through design and permitting quick (our project was a landscape project no pool) within three weeks of our appointment Jamin W had his crew on site performing work. The crew showed up everyday and cleaned up at the end of their workday. I actually never saw or met the crew. Had I not looked in the backyard I would have never known they were there. California Pools and Landscape had the job substantially complete in just over a week (some minor asthetic items took a bit longer but we're not critical to our project and were not a huge concern.). After they completed the project Luis came by to walk the quality and perform an owner training. The one negative is the payment process. You must make most of the payments (significant amounts​) prior to the work being performed. If you want to pay on a credit card there is a 3% fee which adds up. We were very nervous about paying before the work was complete. We called Steve to talk through this and he assured us they were not the type to run with your money. California Pools did not let us down and is a trust worthy company that holds up their end of the bargain. The bottom line you will pay a little more going through California Pools, but you will get a well planned design, a safe professional crew and a project that looks amazing.

Impressive company. Very contemporary showroom

I signed up for the recent 12-point check and filter-clean offer, wanting to be sure my pool was still running optimally and to check for any repairs I might need to make. At the same time, we hit some very windy, stormy weather, which filled my pool with tree and plant debris, which clogged my filters and brought the pool to almost a standstill. I was scheduled three weeks out, but Kathy, the service coordinator, was on the lookout for a space in the schedule, and managed to get me an appointment only a few days after I called reporting the need for speed. Trevor came out, did a thorough clean, showed me an area I needed to pay more attention to (and showed me how to do it), and got the pool back on its sparkling feet again. Kathy even sent me a photo of the tool Trevor used to help with the cleaning after I asked about it. Very satisfied. Love my California Pool.