A Pool Building Experience As Refreshing As Your New Pool

California Pools built and entirely custom pool, deck and gazebo for us for our vacation property in Arizona. Building a pool remotely is challenging but they provided good updates and made the process enjoyable. We had some challenges with the pool after year one but when we contacted the owner they engaged an amazing support team that provided a detailed and through repair inspection and part replacement process to solve the problems. Gabe and Jessie were both outstanding and went above and beyond to solve the problems immediately with detailed communications. They stood behind their products and did not charge us for any repairs regardless of warranty policies. We would definitely recommend them to anyone and would ONLY use them to build another pool!! Thank you Gabe and Jessie for your outstanding customer service!!

I was referred to California Pools by a couple friends and they have not disappointed. Robby Stubbs has done a great job designing our pool and helping us pick the right necessities and features to stay within our budget. As a former construction business owner, the number one thing I look at in a company is customer service. From day 1, Robby was on time with our appointment, returned plans, designs and quotes when he said he would have them to us. Whenever I had questions, I would receive a response from him within 24 hours, most times within an hour or two. His supporting staff has always been professional, courteous, and honest. We are just completing phase one of our pool construction; the dig, plumbing, rebar, and electrical. Sean Bradburn our Construction Manager has made everything pleasantly on time and with no hiccups. Sean has done a great job overseeing the trades, making sure they maintain a high standard. Again, communication has been exceptional. I will keep you updated as the project progresses.

I would highly recommend California Pools to anyone looking for great service and an excellent pool! Matt Sauer is so helpful and has built two pools for my real estate clients and many of my friends, he is very knowledgeable and a joy to work with, always gets back to me when I have any questions!

California Pools & Landscaping has been the most professional, courteous and efficient company. Their staff has always been there for us,and exceeded our expectations. A shout out to Melissa, Darin & Abi for their continued support and helpfulness. This is our first experience with a pool and are thrilled that we chose this organization m. Marc, Keith & Ms.Charlie

We had a very good experience with California pools. Our pool was done in the time frame we needed. Sean our site manager was amazing and was here every day or every couple once construction started. He was amazingly detailed oriented and if there was anything he felt was not perfect he immediately had the team back to correct it. Rebecca out scheduler sent us daily updates throughout the whole process and that was so appreciated. We did not have to make numerous calls to be updated. This is the second pool we have used them for and would use them again.

Trevor D. took care of my pool problem in short order and with professionalism. He was just GREAT! California Pools has always taken care of any issues that I have. I'm so glad that I had California Pools build my fabulous pool.

I just had my pool completed and they were even better than advertised! Starting with my PM Ted, he was always available to take my calls and questions. I never felt pressured or talked down to. As for the trades that performed the work, their quality was actually much higher than I expected. I inspected everything and was impressed. I went with California Pools knowing that they were a little higher priced than some of the others I interviewed and I was banking on the quality and experience and they totally delivered. I would highly recommend them to anyone who wants to build a high quality, hassle free, beautiful looking pool.

Cal Pools worked on the landscaping for my backyard last year and were great and easy to work with. They made the process easy, supported all my inquiries through the design phase and kept me informed during the installation. Recently I had an issue with the breaker installed for my lighting and they came out and took care of it for me right away and at no charge to me. It's always good when a company is willing to right the wrongs even after the work had long been completed. It shows honesty and integrity and the desire to keep their customers staisfied. Highly recommend using them!!

I'm going to give a candid and honest review of our experience with California Pools. Suffice to say, it's been a long journey. Trying to build a pool post pandemic with all the supply chain and labor issues was quite a lengthy endeavor. I'd imagine everyone in the industry had struggles during this time as well, so I'm sensitive to the fact that they did the best they could! We've been through a couple of project managers during the process and we did struggle with some outstanding items that we thought they missed. Towards the warranty end of our contract our superintendent Darren Castillo stepped in and went above and beyond in making things right for us. He was apologetic about our situation and was extremely responsive in resolving all of our issues in a timely manner. If I could define Darren's character in our dealings with him it would be professional integrity. I would highly recommend California Pools if you are looking to build a new pool! By the end of the day we are extremely happy with the end result and are blessed to have a beautiful pool in this summer heat wave we're in!

Our experience with California Pools from start (planning our pool project and all the details involved in selecting the appropriate materials), the entire construction process, the post-construction orientation (related to operating the pool, the landscape lighting and caring for the landscape plantings, etc.) and any warranty-related issues has been phenomenal. Their entire staff represent the highest in professionalism, expertise and customer service. Responding in a timely manner and working to resolve any and all issues for their customers I would suggest is part of the California Pools "DNA!"

Our project manager, Jordan Thrasher, made our pool process an easy one. He is reliable, able to manage many small details on dozens of projects at one time, has timely communication, never rushes us when we have questions or concerns, and goes out of his way to be sure our service is excellent. I am constantly amazed by what he manages and keeps organized, and I would recommend him as a project manager without hesitation. Thank you, Jordan, for always going above and beyond for our project. We LOVE our finished pool, landscape, and hardscape additions.

Incredibly happy and satisfied with the project California Pools just completed at our Paradise Valley home. Talk about a professional firm, they are the best! I can't say enough about them. They were super easy to work with, on time, on budget and delivered a superior finished product. We had them do a remodel on our pool, along with an interior atrium with fountain. Their crews were always courteous and completely respectful of our time and our home. I would like to give shout outs to Stephen Reichmuth (who sold the job), Rick Friedenbach (who was the construction manager), Nathan Aceves (who managed the landscape crews) and LeAnn Madar (who oversaw all of the crew scheduling and logistics). This team worked as a seamless and well oiled machine. California Pools will be our go to choice for all related work now and in the future.

Michael and Megan from the warranty department of California pools are amazing. I appreciate them working with me.

Great service, very organized. There we some bumps in the road, but they addressed immediately.

We moved to Chandler, AZ this past summer. It was great timing on our part with all the heat, AND NO POOL to cool off in! Our backyard was just a dirt lot back then and needed the vision of a great designer and builder of pools and backyards to see what was possible. DJ from Cal Pool came to us with some great ideas and after refining the look and layout of the design, the digging started. Within less than 8 weeks we have our pool and completed backyard, and could not be happier. DJ was always available for questions or concerns and was quick to address them. Mike Smith who's the president(?) ended up leaving us a message thanking us for the business and assured us that they stand 100% behind their work and if there are any questions or concerns, to call him. Very few businesses follow up after the work is done... very old school, and I like that! I would recommend this company without any hesitation.

We couldn't be happier with the completed pool installed by Cal Pools. Granted, it took some time, with material shortages, labor challenges and weather, but the pros at Cal Pools didn't waiver from their commitment to us to deliver a professionally installed pool. The contractors showed up on time, cleaned up as the worked and treated our property as their own. We were referred to Cal Pools by our good friends. This is our 5th pool build and we were pretty sure we knew what we wanted. David Love, our designer, laid out exactly what we described. This is NO PLAY POOL. 26' wide, 48' long and 3.5'-10' deep with an elevated diving board. 67,000 gallons of water. We highly recommend Cal Pools and if you have an option, choose David Love for design. He also has a great sense of humor.

Tech was friendly and informative

California Pools originally built our pool 20 years ago. We recently had them do a remodel of the pool and the same outstanding work and service excellence we experienced 20 years ago is still the same today. Chris, our project manager and Matt our superintendent did an excellent job of making suggestions, keeping the project on track and keeping us informed. We are extremely happy with the final product and highly recommend California Pools.

California pools recently completed our pool, spa and backyard and we are thrilled. The design by Scott was terrific, the build supervised by Dylan was outstanding. We could not be happier with the result and highly recommend California pools to any potential customer.

California Pools designed and custom-built our pool just about 3 years ago and we are extremely happy. Even better, is having a service contract to keep everything running like new. Our service coordinator, Kathy Venn, is the best! She is very professional, prompt, and responsive to every service need.

It's coming up on one year that Cal Pools/Spa have completed our home project. It took a long time but the finished product is absolutely Beautiful in every way. Before signing the contract we had decided on two pool companies and with Cal Pool's reputation & years of experience we went with them. So happy that we did. Now after the pool is done you're never sure how good Customer Service will be after the project is completed? Well today was a great example. I'm in the hospital after having surgery & my son notified me that the pool filter system was not working. So I notified Duane Cal Pools to ask if there was something he could do? Speaking of Great Customer Service, Duane personally went out to my house to take a look. He found the filter valve was not back to the proper position & fixed the problem. I appreciate his efforts so much. It's things like that that really makes us happy & once again reminds us of how good of a company California Pools is. I've always enjoyed working with Ryan, Duane & the rest of the team. Keep up the Great work. There's a reason why California Pools has the reputation it has. Paul & Kathy Dustin Gilbert, AZ