Warranty & Service

Welcome to Our Warranty & Service Hub

At California Pools & Landscape, we’re dedicated to protecting your investment long after the final tile is set with our industry-leading warranties. Here, you'll find everything you need, from warranty details and owner’s manuals to essential product resources, all in one place, because your peace of mind is just as important as your pool time.

Submit a Claim

For the most efficient resolution, please complete the form below and include photos of the issue. This allows our Warranty & Service team to quickly review your request and determine the next steps. Once submitted, we will typically respond within 1 business day. Thank you for trusting California Pools & Landscape and we look forward to assisting you!
This field is for validation purposes and should be left unchanged.
Address(Required)
Drop files here or
Max. file size: 12 MB.

    Pool Startup & Warranty

    Our commitment doesn’t end when construction does. It’s just the beginning.
    We pride ourselves on building not just beautiful backyards, but relationships. Long after your pool is complete, we’re providing support, service, and peace of mind.
    Our Sales Manager, Brian Magrath, walks you through every step of our Start-Up & Warranty process. Because at California Pools & Landscape, you’re a part of our pool family.



    Q: How do you learn about your pool and what is required of you?

    When the Service Coordinator reaches out to schedule the startup, they will also discuss setting a date and provide a window of time to meet with you to show you how to work and maintain your pool.

    This is a good opportunity to ask any questions you may have or to go over expectations about how equipment works and what you need to know about how to maintain your investment

    Q: How long from the Interior installation until the pool is started up?

    This depends on the type of interior and size of the pool. Most average size pools will be filled within 2 days. Larger pools may take longer.

    Q: What do I need to have on hand for maintaining my pool?

    Initial Startup chemicals and equipment will be provided for you at the time of the Mechanical Startup. We will test your water and will adjust Calcium levels along with other chemical levels such as pH, Alkalinity, Conditioner (or stabilizer). We deliver a chlorine floater and provide a small bucket of 3” chlorine tabs.

    It will be important for you to know that from this point forward, you will be responsible for maintaining your chemical levels. We will provide you with information during your orientation on how to best do this.

    Q: What if my pool is a salt pool?

    The Service Technician will start up the pool with chlorine tablets. We will not add salt to the water until the pool has been running for 30 days. The Service Coordinator will schedule a return trip to add salt and start the salt cell after this period of time.

    Q: How long is my pool equipment warranty?

    California Pools & Landscape has an industry leading warranty program. Please refer to your contract where these warranties are clearly and specifically identified.

    Q: When do my warranties begin?

    The swimming pool warranty begins at substantial completion. This is defined as when the pool equipment is started up. Any repairs needed at that time would be made under your specific warranty.

    This would include, but not be limited to:

    1. Equipment
    2. Plumbing
    3. Electric
    4. Pool Structure
    5. Decking surfaces
    6. Tile
    7. Interior

    Q: Non-Pool Related Warranties

    Non-Pool Related Warranties such as, but not limited to the following, will begin when theseproducts are substantially completed but no sooner than the day of startup.

    • Casitas
    • Ramadas
    • Pergolas
    • Cal Shade or other aluminum structures
    • Landscape or Softscape, to include:
      • Masonry Structures
      • Outdoor Appliances
      • landscape lighting
      • irrigation
      • Plants or Trees

    Owner's Manual

    Download

    New Pool Warranty

    Download

    Remodel Warranty

    Download

    Landscape Warranty

    Download

    Maxflo VS Owners Manual

    Download

    TriStar VS 950 Omni

    Download

    TriStar VS 900 Omni

    Download

    TriStar VS 950

    Download

    TriStar VS 900

    Download

    HydraPure

    Download

    Micro Star Clear

    Download

    HCF Series Cartridge Filter - 700 sq ft

    Download

    SwimClear Multi-Element Cartridge Filter 525 Sq.Ft

    Download

    SwimClear Multi-Element Cartridge Filter 425 Sq.Ft

    Download

    ProGrid DE Filter 72 sq.ft.

    Download

    ProGrid DE Filter 48 sq.ft.

    Download

    DEP Series Pleated Element DE Filter 85 & 100 Sq. Ft.

    Download

    OmniPL Troubleshooting Guide

    Download

    OmniLogic Quick Reference Guide

    Download

    Omni Logic HL Series Operation Manual

    Download

    Omni Logic HL Base Operation Manual

    Download

    Q: Hayward Pool Products Firmware

    You can view and download the latest Hayward firmware updates on their page at https://hayward.com/support/resources/firmware

    Universal ColorLogic & CrystaLogic Quick Reference Guide

    Download

    Universal ColorLogic Troubleshooting Guide

    Download

    ColorLogic Owners Manual

    Download

    Trac Vac

    Download

    Aquanaut

    Download

    Clear O3 Installation Manual

    Download

    Ultra UV2 Owner's Manual

    Download

    Paralevel Start Up Manual

    Download

    PCC 2000 Install Manual

    Download

    PV3 Install Manual

    Download

    General Watering Guidelines

    Spring
    Summer
    Fall
    Winter

    Spring

    March - May
    Types of Plants1-30 Days30-90 Days90-180 DaysEstablishedEstablished Depth
    TreesDesert Adapted3-4 Days4-5 Days5-7 Days14-30 Days24-36 inches
    High Water Use2-3 Days3-4 Days4-5 Days7-12 Days24-36 inches
    ShrubsDesert AdaptedDaily3-4 Days7-10 Days14-30 Days18-24 inches
    High Water UseDaily2-3 Days4-7 Days7-10 Days18-24 inches
    Cacti & Succulents7-14 Days14-21 Days14-21 Days21-45 Days8-12 inches
    GrassWarm Season3x DailyDaily2-6 Days4-14 Days6-10 inches
    Cool Season3x DailyDaily2-4 Days3-7 Days6-10 inches

    Summer

    May - October
    Types of Plants1-30 Days30-90 Days90-180 DaysEstablishedEstablished Depth
    TreesDesert Adapted2-3 Days3-4 Days4-7 Days7-21 Days24-36 inches
    High Water Use1-2 Days2-4 Days3-7 Days7-10 Days24-36 inches
    ShrubsDesert AdaptedDaily2-3 Days3-7 Days7-21 Days18-24 inches
    High Water UseDaily1-2 Days1-3 Days5-7 Days18-24 inches
    Cacti & Succulents7-14 Days7-14 Days7-14 Days14-30 Days8-12 inches
    GrassWarm Season3x DailyDaily2-3 Days3-6 Days6-10 inches
    Cool SeasonN/AN/AN/AN/A6-10 inches

    Fall

    October - December
    Types of Plants1-30 Days30-90 Days90-180 DaysEstablishedEstablished Depth
    TreesDesert Adapted3-4 Days4-5 Days5-7 Days14-30 Days24-36 inches
    High Water Use2-3 Days3-4 Days4-5 Days7-12 Days24-36 inches
    ShrubsDesert AdaptedDaily3-4 Days7-10 Days14-30 Days18-24 inches
    High Water UseDaily2-3 Days4-7 Days7-10 Days18-24 inches
    Cacti & Succulents7-14 Days14-21 Days14-21 Days21-45 Days8-12 inches
    GrassWarm Season3x DailyDaily2-6 Days6-21 Days6-10 inches
    Cool Season3x DailyDaily2-4 Days3-10 Days6-10 inches

    Winter

    December - March
    Types of Plants1-30 Days30-90 Days90-180 DaysEstablishedEstablished Depth
    TreesDesert Adapted3-5 Days5-7 Days7-10 Days30-60 Days24-36 inches
    High Water Use3-4 Days4-5 Days5-10 Days14-30 Days24-36 inches
    ShrubsDesert Adapted1-2 Days2-7 Days7-14 Days30-45 Days18-24 inches
    High Water Use2-3 Days2-5 Days3-7 Days10-14 Days18-24 inches
    Cacti & Succulentsif neededif neededif neededif needed8-12 inches
    GrassWarm SeasonN/AN/AN/A15-30 Days6-10 inches
    Cool Season3x DailyDaily3-7 Days7-14 Days6-10 inches
    This schedule is only a guideline; variation in soil types and/or weather conditions may require deviation from this watering schedule. Water to the outer edge of the plant's canopy and to the depth indicated. Depths are for established plants, new plantings should be watered to the depth of the container.

    Landscape Resources


    Service Department

    Image

    Equipment Repairs

    Skilled technicians identify and fix issues with your pool equipment, restoring it to optimal functionality. Timely repairs prevent further damage and ensure your pool operates smoothly.
    Image

    Equipment Maintenance

    Routine maintenance services keep your pool equipment in peak condition, preventing costly breakdowns. Regular upkeep extends the life of your system and ensures efficient operation.
    Image

    Tile Cleaning

    Tile cleaning removes dirt, calcium, and other deposits, leaving your pool looking fresh and inviting. Our process restores the original shine of your tiles without causing damage.
    The Outdoor Living Experience

    Chemical Balancing

    Proper chemical balancing maintains clean, safe, and crystal-clear water for your pool. It protects swimmers while preserving the integrity of your pool surfaces and equipment.
    Image

    Pool Drains & Restarts

    Draining and restarting your pool is handled with care to protect your system and prepare it for optimal use. This service is ideal for seasonal upkeep or major cleaning projects.
    custom hot tub and swimming pool

    New Equipment Installs & Upgrades

    New equipment installations and upgrades improve your pool’s efficiency and performance. Choose from energy-efficient options to enhance your experience and reduce operating costs.

    Font Loader

    Get Your Pool Swim Ready

    12-point inspection for $250 that includes:
    1. Filter breakdown and cleaning
    2. Test water chemistry
    3. Inspect pump for operation and leaks
    4. Inspect above-ground plumbing for leaks
    5. Inspect your lighting for proper operation
    6. Inspect visible electrical for safety issues
    7. Inspect filter for proper pressure and leaks
    8. Inspect cleaning system for proper operation
    9. Inspect heater for proper operation and leaks
    10. Inspect timers for proper run time and operation
    11. Inspect sanitation equipment
    12. Inspect valves for proper settings, operation and leaks

    Request Service

    Address(Required)

    See What Our Customers Are Saying

    elena Cordova

    elena Cordova

    California Pools and Landscape came to our rescue! Another contractor left us with a half-finished project, an empty pool, and a giant mess. After seeing our disaster broadcast on 3 By-Your-Side, the owner of Cal Pools actually reached out to us and offered to help. We have done many, many construction/remodel projects over the years. Never have we worked with such a professional, organized, honest company. They truly set a new standard. Stephen, our project manager, seamlessly coordinated each aspect of our complicated redo. They have an App for your phone that provides continued updates, alerting you to when and who will be in your yard, what the steps are to complete the project etc. Each subcontractor is part of Cal Pools, so they know their aspect of the job and performs at the same high standard. Our yard is beautiful!
    John G.

    John G.

    I have a pool designed and built by California Pools that is a little over 1 year old. After the pool was completed I have had two self-induced problems that had me coming back to Cal Pools to have fixed and my experience on both occasions has been exceptional. The service representative, Leslie Gallegos, was extremely friendly and responsive, and had someone out the very next day on both occasions that looked into the problem(s) and fixed them on the spot. On the most recent service call this past week, Leslie had a service technician, Trevor Gossmann, come out who was exceptional. Trevor addressed a problem with the DE filter I had serviced by another pool service company and he knew immediately what was wrong and disassembled the DE filter assembly to confirm his initial assessment. Our other pool service company did not know what they were doing and Trevor jumped in and fixed the problem as well as made sure the pool was operating the way it should. Wow, what a difference. I cannot say how much I appreciate the professionalism and expertise you get when dealing with Cal Pools, especially getting treated so well a year after the pool construction was complete. Leslie and Trevor are terrific people to deal with and I am so glad that I had Cal Pools build my pool. I would recommend them to anyone considering having a pool built and who may be concerned with service after the pool has been completed. And, oh by the way, our pool design and functionality is the best thanks to the superior workmanship of Cal Pools. I definitely made the right choice when I selected Cal Pools do our pool.
    Metin Gurbuz

    Metin Gurbuz

    Dave is an amazing designer and a great person to work with. He is very professional, responds fast ans easy to work with. If you are going to work with California pools definitely ask for Dave Grau. Hope to work with you in our future projects.
    Lisa T.

    Lisa T.

    I had a great experience with California Pools. My designer Joshua Turnbull was amazing. He adjusted the plans as many times as I asked and he ended up giving me a fantastic pool and backyard design. I also received above and beyond service from Stephen Dreher, the construction manager. He was always available for phone calls and made regular site visits. He was easy to talk to and he explained everything I needed to know in detail. He was simply amazing. Jessica Zaragoza in scheduling was also excellent. She always answered her phone, or made timely return calls. She was always available to give me a heads up on when the trades would be at my house to do work. We had no delays and the entire pool and yard was one in just a little over 2 months. Would definitely recommend and use California pools again.
    Stan Taylor

    Stan Taylor

    We were thoroughly impressed with California Pools. Vina and Matt were excellent and communicative through the process. They always got back to us in a timely fashion. Brian was the only designer of 4 pool companies that we talked with that found a solution for our pool equipment, notice it is not in the backyard!!! it is on the side of the house and keeps the pool/spa area quiet. And the Porcelain looks amazing. Was it perfect, no, but it was very good, and when there was an issue they gave me choices, suggesting the best for us long term. Thank you all, I would highly recommend CalPools Queen Creek!! Stan.
    bryan geoffrey

    bryan geoffrey

    Absolutely perfect experience with California Pools. They completed our job in record time with the hole being dug 10/11/23 and the pool being filled in late January 24'. I think it would have been fasted but we actually held them up a bit. Donnie was our project manager and was OUTSTANDING. He was at the job site daily and fixed things before I even noticed they needed fixing. Ashton handled our hardscapes and had the same "whatever it takes" attitude. Really impressed and highly recommend them.
    Jeff C.

    Jeff C.

    Brian/ Ciarra and Stephen were exceptional at every level. From start to finish they were on top of their game. Couldn't have had a better Team and pool company!!
    Brian G.

    Brian G.

    We absolutely love our new pool from California Pools & Landscape! Kyle Morse did an outstanding job designing our pool! Kyle is very knowledgeable and gave us many suggestions as he was designing our pool. Kyle was also great at answering questions during the pool installation! Stephen Dreher oversaw the entire pool installation from start to finish. He came to our house numerous times to check on the process of the installation. Stephen would also take the time to explain what was going on as our pool was being installed. I would definitely recommend California Pools & Landscape! I would also recommend Kyle Morse and Stephen Dreher!
    Kristy Y.

    Kristy Y.

    When we moved to Arizona, our first priority was to build a pool. We received quotes and design plans from many pool companies. I honestly feel like other companies tried to take advantage of our lack of "pool knowledge" and tried to sell us all of the bells & whistles. After talking to friends, we were referred to California Pools. We were pleasantly surprised at how easy the sales process was. Our sales guy, Travis, paid attention to what we wanted, didn't try to oversell us and designed a pool with our input. Although the building process took a little longer than we anticipated, we couldn't be happier with the end result! We have a beautiful pool that exceeded our expectations!
    Barbara C.

    Barbara C.

    They did a fantastic job on our pool. They were fast and efficient and kept us up to date on what was happening at each stage of the build. They wore masks when we had to meet and if there was a delay or small problem it was readily fixed within a week. We love our pool!
    Charles L.

    Charles L.

    After receiving several quotes from regional pool companies, we chose CalPool because their presentation was far and above the most thorough, and their pricing was below that of their competition for like pool designs and features. Designing, scheduling and building any construction project while dealing with the Covid pandemic can be challenging at all levels, not to mention the Arizona monsoon rains that decimated a number of their construction sites. Throughout the entire project CalPool constantly strived to meet the schedule deadline, and if they couldn't, reached out to us immediately with updates that worked for the both of us. I would highly recommend CalPool to anyone interested in a future pool project!!! Thank you for such a beautiful swimming pool!!!!
    Cameron

    Cameron

    We first had our pool drafted in 2019, got cold feet and backed away from the idea. In 2020 at the beginning of the pandemic we contacted Chris to get ball rolling again. They still had our draft, which made it easy to restart the process. Due to the pandemic, construction and completion of out project was somewhat delayed, but not nearly as bad as that I'm currently hearing build times are now. Fast forward to today 5/28/2021. We are 95% happy with CalPools and our pool build out. Chris was great to work with. We did have a small issue with deck cracks, and grout separation at the water line, but CalPools worked quick to rectify the situation. Cari was incredible at getting our needs taken care of in a timely manner. The only issue I have with the over project, which in hind sight and not knowing much about pools. I wish we would have made the very last step a bit smaller and reduced the depth of our Baja/sun step. It stands at about 12", two less inches would have been perfect. So far so good. Happy with our choice, happy with our pool. Our landscape was completed by another company. In the end it all came out exactly as we planned it.
    Marc Steadman

    Marc Steadman

    Nicholas was the project manager for our pool/yard remodel and stayed involved from beginning to end. His design analysis and expertise was always appreciated. But most of all we were thankful that Nicholas took personal responsibility that our project would end well. We could always count on Nicholas to respond quickly, and to find the right person to get our concerns resolved. Thank you.
    M. K.

    M. K.

    i would recommend california pools to anyone who is wanting to build a pool. we are 1st time pool buyers and we were so nervous! special thanks goes out to : joe m (project manager), rick f (construction manager) shannon h.( schedule manager ) they helped us with everything. great work guys! wish i could give higher then 5 star!
    Chuck Martinez

    Chuck Martinez

    Cal Pools really stands behind their warranty statement and provides an exceptional customer experience. I recently had a warranty issue and Jesse R (Service Mgr.) and his team: Bianca, Gabe, Trevor & Ray immediately came out and addressed the issue. Throughout the entire process the service team was professional, courteous and maintained great follow-up; a real pleasure to work with. CPL truly takes care of their customers. What an outstanding team and company!
    Ron Smith

    Ron Smith

    My wife Shelly Smith works at California Pool & Landscape. She has never been happier. She loves the camaraderie of the staff and owners. I have met many of them and they are all great! The customers have to get great service with these happy employees.
    Allyson M.

    Allyson M.

    California Pools designed our pool and we love it! Chelle McCarthy has done a superb job of responding to all requests and providing us with outstanding customer service. We would highly recommend this company for designing and installing your dream pool. Best of all, they proide continued customer support!
    Christa Gentile

    Christa Gentile

    Brian Fox and the whole team at CPL are fantastic. Brian was very creative in designing our entire backyard environment. We had so much fun each time we met with him in the design phase and other associates that helped us along the way. When we had issues/changes during the process; they were addressed very quickly. Everyone was very responsive, professional and friendly. I would highly recommend CPL to anyone looking to build a unique, personalized pool.
    Leilanie R.

    Leilanie R.

    We are so happy with our pool and landscape! We had just moved to AZ and it was our first time having a pool. We bought a new construction and Cali Pools was able to start construction before we even closed on the house. We are so happy with Dave's vision and Cari who helped with the warranty requests. We highly recommend them. Even our pool guy complimented how nice and high quality work California Pools did.
    S.

    S.

    Brian E, Nathan and Michelle were absolutely incredible!! We had the best experience from design all the way through completion. Communication throughout the entire process was outstanding. We could not be happier with our new pool and backyard from California Pools & Landscape!!!! ❤️
    Andy C.

    Andy C.

    I had a great experience with my pool build. But even better is the continued excellent support I receive from Chelle McCarthy of the warranty department. I had tree die just outside of its warranty period (due to the extreme heat) and I contacted her and explained the situation and she agreed to have it replanted after summer. She is very friendly and responsive, and a great representation of the California Pools staff!
    Joe T.

    Joe T.

    Completely satisfied from start to finish. While Cal may not be the least expensive pool you can build in this market, it is an excellent product. Having had multiple pools over the years, I am very comfortable recommending this company. The professionalism and friendliness of this team are extraordinary from start to finish!
    Jeremy James

    Jeremy James

    Jon Utz was awesome as the construction manager. Responded immediately to the questions and concerns we had during the process. We had pool and entire backyard landscape designed and constructed by CPL and we love it! Yes, pool construction is expensive and issues with supply chains, worker delays, etc but CPL does not compromise on quality which cannot be said for other pool companies in the valley. A few (very) minor issues with equipment, etc. were promptly remedied with ongoing warranty. Great customer service and quality. Highly recommend, would use them again.
    Suzanne P.

    Suzanne P.

    Tiffany with CA Pools and Landscaping was a huge help with getting us setup on the portal!!! Thanks so much for your patience with all of my questions!
    Jennifer Lawson

    Jennifer Lawson

    I give 5 stars to CA POOLS they were great. Whenever i had a concern it was addressed. I have a beautiful pool. Thanks to Myra O, Pete B and Joel P
    Juli W.

    Juli W.

    My pool is beautiful and my landscaping superb. Cody Risdon helped me design my pool and it is perfection Steve Dreher and Jessica. Zaragoza, where are my points of contact for project management and status of my job. The attention to detail That was given to my project was far above my expectations. The standards that CalPools sets for their finished products Is better than any company I have ever worked with. If you're in the market for a pool and landscaping, I highly recommend them. I totally got more out of this experience than I ever dreamed possible. if I ever needed another pool i woukd go back in a heartbeat.
    Molly B.

    Molly B.

    Had to get Cal pools to replace only 1 tree out of about 30 plants and trees..Cari Gossmann set it up right away. The young man assigned to replace the tree...Josh...aka Josue M. Was wonderful, so careful with our yard...and so full of helpful information for me. Really appreciated his knowledge & helpfulness. Thanks California Pools and Landscaping...loving EVERYTHING you have done!
    Mike F.

    Mike F.

    California Pools & Landscape designed and built my pool, spa and landscaped the backyard nearly 10 years ago. They did a terrific job and since then, have provided very good service and equipment maintenance. For me, there are two people that have been great and make all the difference that I would say have been outstanding; Alison Sherwood and Jesse who heads up their pool/spa field work. The best and I highly recommend them.
    dominick V (DVX1738)

    dominick V (DVX1738)

    When we decided to have a pool built we checked out several pool companies and found that only California Pools understood our vision. Other pools companies gave us boring and outdated designs and some even pushed back when we asked for new designs. Our designer at Cal pools Matt Sauer worked with us until we were 100% satisfied with our design (and 8 change orders during the construction because we were super indecisive) and we felt no pressure. During the construction our construction manager Jeremiah was extreemly helpful and ensured our pool was built properly and with excellent quality. He always worked with our scheduling coordinator Sara and let us know the phases of construction that we were in and helped us make any last min changes to ensure we were happy. I would definitely recommend California Pools to design and build your pool!
    Gonzalo C.

    Gonzalo C.

    Just wanted to share some appreciation for one of your fantastic team members, Gabe Wenzel. I purchased a pool from you about 2 years ago, and Gabe has been a constant source of support, always ready to assist and address any concerns I've had.This level of customer care truly deserves recognition.As a Realtor, I'm always thrilled to recommend businesses that go above and beyond, and employees like Gabe make that decision easy.