Warranty & Service

Welcome to Our Warranty & Service Hub

At California Pools & Landscape, we’re dedicated to protecting your investment long after the final tile is set with our industry-leading warranties. Here, you'll find everything you need — from warranty details and owner’s manuals to essential product resources — all in one place because your peace of mind is just as important as your pool time.


Q: How do you learn about your pool and what is required of you?

When the Service Coordinator reaches out to schedule the startup, they will also discuss setting a date and provide a window of time to meet with you to show you how to work and maintain your pool.

This is a good opportunity to ask any questions you may have or to go over expectations about how equipment works and what you need to know about how to maintain your investment

Q: How long from the Interior installation until the pool is started up?

This depends on the type of interior and size of the pool. Most average size pools will be filled within 2 days. Larger pools may take longer.

Q: What do I need to have on hand for maintaining my pool?

Initial Startup chemicals and equipment will be provided for you at the time of the Mechanical Startup. We will test your water and will adjust Calcium levels along with other chemical levels such as pH, Alkalinity, Conditioner (or stabilizer). We deliver a chlorine floater and provide a small bucket of 3” chlorine tabs.

It will be important for you to know that from this point forward, you will be responsible for maintaining your chemical levels. We will provide you with information during your orientation on how to best do this.

Q: What if my pool is a salt pool?

The Service Technician will start up the pool with chlorine tablets. We will not add salt to the water until the pool has been running for 30 days. The Service Coordinator will schedule a return trip to add salt and start the salt cell after this period of time.

Q: How long is my pool equipment warranty?

California Pools & Landscape has an industry leading warranty program. Please refer to your contract where these warranties are clearly and specifically identified.

Q: When do my warranties begin?

The swimming pool warranty begins at substantial completion. This is defined as when the pool equipment is started up. Any repairs needed at that time would be made under your specific warranty.

This would include, but not be limited to:

  1. Equipment
  2. Plumbing
  3. Electric
  4. Pool Structure
  5. Decking surfaces
  6. Tile
  7. Interior

Q: Non-Pool Related Warranties

Non-Pool Related Warranties such as, but not limited to the following, will begin when theseproducts are substantially completed but no sooner than the day of startup.

  • Casitas
  • Ramadas
  • Pergolas
  • Cal Shade or other aluminum structures
  • Landscape or Softscape, to include:
    • Masonry Structures
    • Outdoor Appliances
    • landscape lighting
    • irrigation
    • Plants or Trees

Owner's Manual

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New Pool Warranty

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Remodel Warranty

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Landscape Warranty

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Maxflo VS Owners Manual

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TriStar VS 950 Omni

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TriStar VS 900 Omni

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TriStar VS 950

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TriStar VS 900

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HydraPure

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Micro Star Clear

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HCF Series Cartridge Filter - 700 sq ft

Download

SwimClear Multi-Element Cartridge Filter 525 Sq.Ft

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SwimClear Multi-Element Cartridge Filter 425 Sq.Ft

Download

ProGrid DE Filter 72 sq.ft.

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ProGrid DE Filter 48 sq.ft.

Download

DEP Series Pleated Element DE Filter 85 & 100 Sq. Ft.

Download

OmniPL Troubleshooting Guide

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OmniLogic Quick Reference Guide

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Omni Logic HL Series Operation Manual

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Omni Logic HL Base Operation Manual

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Q: Hayward Pool Products Firmware

You can view and download the latest Hayward firmware updates on their page at https://hayward.com/support/resources/firmware

Universal ColorLogic & CrystaLogic Quick Reference Guide

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Universal ColorLogic Troubleshooting Guide

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ColorLogic Owners Manual

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Trac Vac

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Aquanaut

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Clear O3 Installation Manual

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Ultra UV2 Owner's Manual

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Paralevel Start Up Manual

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PCC 2000 Install Manual

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PV3 Install Manual

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Submit a Warranty Claim

Fill out the form below and include photos for the fastest result. You can also email warrantyservice@calpool.com or call 480-756-7025 (Monday - Friday, 8am - 5pm) to submit your claim.
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    General Watering Guidelines

    Spring
    Summer
    Fall
    Winter

    Spring

    March - May
    Types of Plants1-30 Days30-90 Days90-180 DaysEstablishedEstablished Depth
    TreesDesert Adapted3-4 Days4-5 Days5-7 Days14-30 Days24-36 inches
    High Water Use2-3 Days3-4 Days4-5 Days7-12 Days24-36 inches
    ShrubsDesert AdaptedDaily3-4 Days7-10 Days14-30 Days18-24 inches
    High Water UseDaily2-3 Days4-7 Days7-10 Days18-24 inches
    Cacti & Succulents7-14 Days14-21 Days14-21 Days21-45 Days8-12 inches
    GrassWarm Season3x DailyDaily2-6 Days4-14 Days6-10 inches
    Cool Season3x DailyDaily2-4 Days3-7 Days6-10 inches

    Summer

    May - October
    Types of Plants1-30 Days30-90 Days90-180 DaysEstablishedEstablished Depth
    TreesDesert Adapted2-3 Days3-4 Days4-7 Days7-21 Days24-36 inches
    High Water Use1-2 Days2-4 Days3-7 Days7-10 Days24-36 inches
    ShrubsDesert AdaptedDaily2-3 Days3-7 Days7-21 Days18-24 inches
    High Water UseDaily1-2 Days1-3 Days5-7 Days18-24 inches
    Cacti & Succulents7-14 Days7-14 Days7-14 Days14-30 Days8-12 inches
    GrassWarm Season3x DailyDaily2-3 Days3-6 Days6-10 inches
    Cool SeasonN/AN/AN/AN/A6-10 inches

    Fall

    October - December
    Types of Plants1-30 Days30-90 Days90-180 DaysEstablishedEstablished Depth
    TreesDesert Adapted3-4 Days4-5 Days5-7 Days14-30 Days24-36 inches
    High Water Use2-3 Days3-4 Days4-5 Days7-12 Days24-36 inches
    ShrubsDesert AdaptedDaily3-4 Days7-10 Days14-30 Days18-24 inches
    High Water UseDaily2-3 Days4-7 Days7-10 Days18-24 inches
    Cacti & Succulents7-14 Days14-21 Days14-21 Days21-45 Days8-12 inches
    GrassWarm Season3x DailyDaily2-6 Days6-21 Days6-10 inches
    Cool Season3x DailyDaily2-4 Days3-10 Days6-10 inches

    Winter

    December - March
    Types of Plants1-30 Days30-90 Days90-180 DaysEstablishedEstablished Depth
    TreesDesert Adapted3-5 Days5-7 Days7-10 Days30-60 Days24-36 inches
    High Water Use3-4 Days4-5 Days5-10 Days14-30 Days24-36 inches
    ShrubsDesert Adapted1-2 Days2-7 Days7-14 Days30-45 Days18-24 inches
    High Water Use2-3 Days2-5 Days3-7 Days10-14 Days18-24 inches
    Cacti & Succulentsif neededif neededif neededif needed8-12 inches
    GrassWarm SeasonN/AN/AN/A15-30 Days6-10 inches
    Cool Season3x DailyDaily3-7 Days7-14 Days6-10 inches
    This schedule is only a guideline; variation in soil types and/or weather conditions may require deviation from this watering schedule. Water to the outer edge of the plant's canopy and to the depth indicated. Depths are for established plants, new plantings should be watered to the depth of the container.

    Landscape Resources


    Service Department

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    Equipment Repairs

    Skilled technicians identify and fix issues with your pool equipment, restoring it to optimal functionality. Timely repairs prevent further damage and ensure your pool operates smoothly.
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    Equipment Maintenance

    Routine maintenance services keep your pool equipment in peak condition, preventing costly breakdowns. Regular upkeep extends the life of your system and ensures efficient operation.
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    Tile Cleaning

    Tile cleaning removes dirt, calcium, and other deposits, leaving your pool looking fresh and inviting. Our process restores the original shine of your tiles without causing damage.
    The Outdoor Living Experience

    Chemical Balancing

    Proper chemical balancing maintains clean, safe, and crystal-clear water for your pool. It protects swimmers while preserving the integrity of your pool surfaces and equipment.
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    Pool Drains & Restarts

    Draining and restarting your pool is handled with care to protect your system and prepare it for optimal use. This service is ideal for seasonal upkeep or major cleaning projects.
    custom hot tub and swimming pool

    New Equipment Installs & Upgrades

    New equipment installations and upgrades improve your pool’s efficiency and performance. Choose from energy-efficient options to enhance your experience and reduce operating costs.

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    Get Your Pool Swim Ready

    12-point inspection for $250 that includes:
    1. Filter breakdown and cleaning
    2. Inspect decking and tile joints
    3. Inspect pump for operation and leaks
    4. Inspect above-ground plumbing for leaks
    5. Inspect your lighting for proper operation
    6. Inspect visible electrical for safety issues
    7. Inspect filter for proper pressure and leaks
    8. Inspect cleaning system for proper operation
    9. Inspect heater for proper operation and leaks
    10. Inspect timers for proper run time and operation
    11. Inspect sanitation equipment and water chemistry
    12. Inspect valves for proper settings, operation and leaks

    Request Service

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    See What Our Customers Are Saying

    David and Allie Medawar

    David and Allie Medawar

    Awesome! We enjoyed working with Matt to design our landscape. We had a long lead time out and they were flexible with some unknowns / some changes we made. Highly recommended. We love our yard and the staff is very friendly and professional
    Maurice W.

    Maurice W.

    Our experience with California Pools has been exceptional. We started with a designer, Steve Reichmuth who was so talented and has designed a truly contemporary pool that has been complimented by everyone who has seen it. The workmen and their ethics have been exemplary i.e. working hard during the worst heat and not missing a beat. The staff from the various departments have always been available and knowledgeable i.e. Marci Walker, Scheduling Department, a smile in her voice whenever she called. Shawn Lach, Construction Manager, who always watched over everything and was willing to go one step further if necessary. Mike Smith, who sent text messages to make certain we were o.k. as the job progressed. All the employees and subs were exceptional. I am a Realtor and am fully aware how difficult it is today in Arizona due to our lack of qualified workers. Everyone in the building trade is suffering lack of manpower. So, thank you California Pools for a job well done. Patricia & Maury Wolfe
    John S.

    John S.

    California Pools rocks! Seriously, the customer service is second to none. This is our second time purchasing a pool through them (we moved) and they make the process very easy; the end result is fantastic, and their warranty department is very responsive. Darren T. and Dave G. have been particularly great to work with this time around, as was Josh last time around. I guess that's why when you are shopping pool companies, California gets the highest ratings. Those ratings are legit. We can attest to it from personal experience.--John & Barbara
    Megan A.

    Megan A.

    We shopped around and had other companies give quotes. It was California Pools we decided to go with. They had great pricing and good warranties. All in all it was a good experience as we did start our pool project right when the pandemic hit. Even with that they stayed on schedule and had our pool finished in time for us to enjoy for 4th of July! Our Construction Manager Roy D. was great! He answered all our questions and addressed any issues that would come up during construction. During our final walk through with Roy we did have a few items that needed to be addressed. Roy had all the corrections made and did check back to make sure we were happy with the corrections. He would come often to the house to check on the project. He made sure we were 100% happy with our investment. Daniel A. with the landscape team, came to our house to show us how to take care of our new landscape. He took his time and was very thorough with explaining how to care of our new yard. Very nice and knowledgeable guy. Ray M. the service technician that thought us how to take care of our pool was absolutely awesome! He spent a lot of time with us as we have never owned a pool before and we were totally lost on how to maintain our new pool. He noticed our pool light was not working and alerted the office. Due to it being a holiday weekend we were not able to get it fixed until the following week. Ray knew we were having a small pool reveal for the 4th of July holiday and went the extra mile for us. He told the office he would fix the light for us. Ray went and drove to pick up the part and drove back to our house to fix it the same day. It's around a 40 minute drive from our house to the show room in Chandler. Not a quick drive. Customer service like that is what makes companies like California Pools who they are and why we would recommend them! Our scheduling manager, Valerie W. was a so great to work with. At times we had a lot of questions and she would answer them almost instantly. She would keep us up to date of where the project was and what was to come next. She would let us know if something had to be rescheduled due to crews being short staffed or whatever other issues might had come up. She kept us posted about the permits and other areas of the project as well. She was great to work with! Meghan G. did an excellent job with helping us finance our project. She gave us all options and explained everything in details to us. Brian E. project manage/designer did a really good job with the design and was easy to work with even when we made changes. Over all we are very happy with the outcome of our project. We would use California Pools for our next project. We had a great team and over all a good experience.
    Mike P.

    Mike P.

    I was nervous about getting my first pool so I did my research and found CA Pools. My neighbor also recommended them as they just finished his pool. I had my appt for design and wanted nothing but a rectangle hole in the ground. No fireworks, lazer shows or flowing lava fountains. I had an amount in mind but the estimate came in over that. I told them I wanted to do it but that was just too much. They re-worked some of the design elements to get me where I wanted to be. I Didn't want to waste money on landscaping so I just wanted rock put down. I can plant plants on my own. With their app, they're in constant communication with you through your build which was extremely nice. Every question or concern was addressed All employees I have dealt with have been great and can't say enough about them. I had one issue with a wet spot in the shotcrete that would never dry, that could've been addressed quicker--but it was finally addressed. Things took longer than I anticipated due to shortage of shotcrete, but I understood this and I can't count this against them. My build took from Feb-Dec. I know they maybe a lil more pricey than their competitors, but from the reviews I'd rather have it done right. I know a few neighbors that went with other companies that are still waiting to complete their pools coming up on almost 2 years. That's unacceptable. Go with CA pools, you wont regret it.
    Jim P.

    Jim P.

    Choosing a pool contractor and building a pool can be stressful but California Pools was truly top notch. Our salesman/designer, Tim J, and our construction manager, Sean B, made it a smooth stress-free process. Our pool turned out exactly as we envisioned . Thank you California Pools.
    David A.

    David A.

    I can't say enough about the level of help and the lengths this team was willing to go to make the customer happy. From sales to the construction managers, all the details got wrapped up. Would definitely recommend this business. Some complaints I read involved timing with the crews because the home owner couldn't rely on them to show when they said so the gate could be unlocked for them. Well, all I can say is just leave you're gate unlocked for the duration of your project. The people in your yard all day are building your pool, not breaking into your house from the back yard. And it's more convenient for them. Believe me, you want them to be just as happy as you. It's a two way street and Cal Pools walks it well. Good job guys!!
    Ronald F.

    Ronald F.

    My pool was just finished and I think Cal Pools did a really nice job. They have great tools for communication, which is good to have over a long project. The summer of 2022 saw a concrete allocation, which slowed down every large project in the valley that used concrete. It was a bit frustrating having to wait, but I certainly wasn't alone as it affected everyone. From excavation to completion, my project took 8 months. Considering the hangover from the pandemic and the concrete shortage, I felt that amount of time was reasonable. The quality of construction was good, the field supervision was excellent and there were no stupid mistakes made during the project. They installed Hayward equipment, which is top-notch. Special mention goes to Scheduling Manager Marissa and Field Superintendent Scott. They were both right on top of my job, stayed in constant communication and made sure everything went according to plan. They may not be the cheapest, but you get what you pay for. I highly recommend California Pools.
    Chanel Marquez

    Chanel Marquez

    We’re so happy we chose California Pools to do our pool and landscaping! We were having a baby so time was of the essence with completion. Not only did they get it done on time, we’re absolutely in love with how it turned out! Les is so amazing at design, Pete made sure everything was done to perfection while Sarese was on top of scheduling and answering all my questions. Your pool is permanent, make sure you hire the best to get the job done! Thanks guys for everything! I wish I could post a pic of my pool but I can’t figure it out! Ha!
    JR Wall

    JR Wall

    We couldn't be happier with the completed pool installed by Cal Pools. Granted, it took some time, with material shortages, labor challenges and weather, but the pros at Cal Pools didn't waiver from their commitment to us to deliver a professionally installed pool. The contractors showed up on time, cleaned up as the worked and treated our property as their own. We were referred to Cal Pools by our good friends. This is our 5th pool build and we were pretty sure we knew what we wanted. David Love, our designer, laid out exactly what we described. This is NO PLAY POOL. 26' wide, 48' long and 3.5'-10' deep with an elevated diving board. 67,000 gallons of water. We highly recommend Cal Pools and if you have an option, choose David Love for design. He also has a great sense of humor.
    Herm Burger

    Herm Burger

    I worked with Randy, CalPoolsl chandler's frontend pool designer. Randy was knowledgeable, patient, and professional. We did not get a sense he was trying to rush or upcharge, he genuinely wanted to build and design us the best pool with all considerations all while steering us safely around city and hoa guidelines. I wasn't able to go through with the pool build due to my own financial circumstance but if I could, I would work with Randy again.
    Debbie H.

    Debbie H.

    so far California pools and their employees have been great. Their customer service has been exceptional.I will update once it has been completed.
    235 Insurance

    235 Insurance

    Everything went well overall, the tradesmen were all skilled and we ended up with a great pool within 9 months of signing.
    Robert F.

    Robert F.

    Great to deal with all of the staff through designing to construction of the pool. They listened to our ideas got it on paper followed up on details and stayed on top of the job. Great warranty and continue to stay in touch after completion. Handled a couple of small issues quickly and to my complete satisfaction.
    Carl Bertrams

    Carl Bertrams

    Just had an incredible service experience with Trevor. I had a problem with the valve settings between the pool and spa and he walked me through the entire process on FaceTime. Couldn’t have been more patient or any nicer. Great guy.
    Gregory B.

    Gregory B.

    California Pools was amazing even during the stressful time of building a pool during a global pandemic. Brian Magrath was our Project Manager and he was outstanding. Brian's design was very unique and was something my wife and I would have never thought of. He put it together and WOW, The project came out beyond any of our expectations and gets complements from anyone who sees it.Brian kept us informed during the several delays that occurred due to supplies and trades having problems with COVID. I will admit this was frustrating during the process, but Brian and the entire team did everything they could to get this done and they were great.This is the second pool I've had completed by California Pools and they are the best. Well worth the money. I would highly recommend.
    Steve C.

    Steve C.

    I had my Pool put in two years ago and they did a great job and did what they said they were gonna do. What really makes California Pools and landscaping, shine is there Warranty Service You won't find this with any other company This week I had to call for service and I spoke with Danni P who was truly the epitome of customer, service, polite, professional, and friendly. She said they were extremely busy and wouldn't be able to get somebody out for a couple weeks but then she called me back and said she had a service technician in the area and he would come by. GREAT I met with Trevor D and he was nothing but awesome. friendly, polite and extremely knowledgeable and he was a brand ambassador as Danni P Was for #CaliforniaPoolsandlandscaping! I highly recommend California Pools and Landscaping because they stand behind their product and their staff are absolutely fantastic. Fantastic to deal with. They answer their phones they return calls. (hard to believe in 2023.) but these guys rock thank you so much Danni P and Trevor D. for your stellar customer service it's appreciated.
    Katie G.

    Katie G.

    We redid our ENTIRE yard with California Pools last spring. We were a little cautious when selecting such a large pool company. We were afraid we'd get lost in the mix. Let me just say, that could'nt be farther from the truth! We were able to reach someone immediately, including weekends! They went above and beyond and gave us OUTSTANDING attention from start to finish. Even after our project was complete we have still contacted them and have always had any questions/concerns answered immediately! Our backyard was transformed into an outdoor oasis for our family and meets the needs of our pets, small children and my husband and I. Customer service was top notch with every person we dealt with! We would do business with them again and again and will always refer California Pools so anyone! We just wish customer service were like this everywhere, beacause it's rare to find these days! We consider them friends and felt cared for from start to finish and beyond!
    William Bradley

    William Bradley

    We recently had our 20+ year old pool completely redone by California Pools and Spas. The quality, and timeliness of the work was excellent. The people that were assigned to us kept us informed along the way of "next steps", and were very pleasant to work with. We would highly recommend California Pools and Spas if you are interested in a new pool or spa, or having your current pool or spa redone.
    Charles Saperstein

    Charles Saperstein

    After downsizing to a new home and spending two summers without a pool, we were eager to have one built. California Pools and Landscape Company made that dream a reality, and our experience with them was exceptional from start to finish. The pool was completed on schedule with flawless craftsmanship. The attention to detail and the quality of the work were impressive. Every aspect of the project was handled with professionalism, leaving us with a stunning new pool that exceeded our expectations. Throughout the entire process, communication was excellent. Despite being away for a month during the project, Adam Redding, our site supervisor, ensured everything went smoothly. His dedication and oversight meant we had one less thing to worry about. He was a delight to work with and made the whole experience stress-free. Robby Stubbs, who assisted with planning and designing the pool, was instrumental in creating a design that perfectly suited our needs and preferences. Marissa in scheduling also provided top-notch service, ensuring that all timelines and appointments were handled seamlessly. Having built a home, renovated properties, and constructed a pool in the past, we can confidently say that California Pools and Landscape Company provided a standout experience. Their commitment to quality and customer satisfaction set them apart from others we’ve worked with. In summary, we would not hesitate to use California Pools and Landscape Company again and highly recommend them without reservation. Their professionalism, courteous service, and excellent workmanship make them a top choice for anyone looking to build a pool.
    Craig Noel

    Craig Noel

    I am one that rarely gives reviews because of their subjective nature but in this case as a business owner who understands the value of those reviews, I just had to give one and 5 stars it is. From the competent staff to communication up front and throughout the process, was remarkable given the large project at hand. The results are even better than the design and I could not be any more elated. I also will say that as we compared pricing before committing, my advice would be that you can't put value or quality in a "low dollar amount" as the final product and experience holds that for us. Absolutely must recommend California Pools!