Warranty & Service
Welcome to Our Warranty & Service Hub
How do you learn about your pool and what is required of you?
How long from the Interior installation until the pool is started up?
What do I need to have on hand for maintaining my pool?
What if my pool is a salt pool?
How long is my pool equipment warranty?
When do my warranties begin?
Non-Pool Related Warranties
Q: How do you learn about your pool and what is required of you?
When the Service Coordinator reaches out to schedule the startup, they will also discuss setting a date and provide a window of time to meet with you to show you how to work and maintain your pool.
This is a good opportunity to ask any questions you may have or to go over expectations about how equipment works and what you need to know about how to maintain your investment
Q: How long from the Interior installation until the pool is started up?
Q: What do I need to have on hand for maintaining my pool?
Initial Startup chemicals and equipment will be provided for you at the time of the Mechanical Startup. We will test your water and will adjust Calcium levels along with other chemical levels such as pH, Alkalinity, Conditioner (or stabilizer). We deliver a chlorine floater and provide a small bucket of 3” chlorine tabs.
It will be important for you to know that from this point forward, you will be responsible for maintaining your chemical levels. We will provide you with information during your orientation on how to best do this.
Q: What if my pool is a salt pool?
Q: How long is my pool equipment warranty?
Q: When do my warranties begin?
The swimming pool warranty begins at substantial completion. This is defined as when the pool equipment is started up. Any repairs needed at that time would be made under your specific warranty.
This would include, but not be limited to:
- Equipment
- Plumbing
- Electric
- Pool Structure
- Decking surfaces
- Tile
- Interior
Q: Non-Pool Related Warranties
Non-Pool Related Warranties such as, but not limited to the following, will begin when theseproducts are substantially completed but no sooner than the day of startup.
- Casitas
- Ramadas
- Pergolas
- Cal Shade or other aluminum structures
- Landscape or Softscape, to include:
- Masonry Structures
- Outdoor Appliances
- landscape lighting
- irrigation
- Plants or Trees
Owner's Manual
New Pool Warranty
Remodel Warranty
Landscape Warranty
Maxflo VS Owners Manual
TriStar VS 950 Omni
TriStar VS 900 Omni
TriStar VS 950
TriStar VS 900
HydraPure
Micro Star Clear
HCF Series Cartridge Filter - 700 sq ft
SwimClear Multi-Element Cartridge Filter 525 Sq.Ft
SwimClear Multi-Element Cartridge Filter 425 Sq.Ft
ProGrid DE Filter 72 sq.ft.
ProGrid DE Filter 48 sq.ft.
DEP Series Pleated Element DE Filter 85 & 100 Sq. Ft.
OmniPL Troubleshooting Guide
OmniLogic Quick Reference Guide
Omni Logic HL Series Operation Manual
Omni Logic HL Base Operation Manual
Q: Hayward Pool Products Firmware
Universal ColorLogic & CrystaLogic Quick Reference Guide
Universal ColorLogic Troubleshooting Guide
ColorLogic Owners Manual
Trac Vac
Aquanaut
Clear O3 Installation Manual
Ultra UV2 Owner's Manual
Paralevel Start Up Manual
PCC 2000 Install Manual
PV3 Install Manual
Submit a Warranty Claim
General Watering Guidelines
Spring
Types of Plants | 1-30 Days | 30-90 Days | 90-180 Days | Established | Established Depth | |
---|---|---|---|---|---|---|
Trees | Desert Adapted | 3-4 Days | 4-5 Days | 5-7 Days | 14-30 Days | 24-36 inches |
High Water Use | 2-3 Days | 3-4 Days | 4-5 Days | 7-12 Days | 24-36 inches | |
Shrubs | Desert Adapted | Daily | 3-4 Days | 7-10 Days | 14-30 Days | 18-24 inches |
High Water Use | Daily | 2-3 Days | 4-7 Days | 7-10 Days | 18-24 inches | |
Cacti & Succulents | 7-14 Days | 14-21 Days | 14-21 Days | 21-45 Days | 8-12 inches | |
Grass | Warm Season | 3x Daily | Daily | 2-6 Days | 4-14 Days | 6-10 inches |
Cool Season | 3x Daily | Daily | 2-4 Days | 3-7 Days | 6-10 inches |
Summer
Types of Plants | 1-30 Days | 30-90 Days | 90-180 Days | Established | Established Depth | |
---|---|---|---|---|---|---|
Trees | Desert Adapted | 2-3 Days | 3-4 Days | 4-7 Days | 7-21 Days | 24-36 inches |
High Water Use | 1-2 Days | 2-4 Days | 3-7 Days | 7-10 Days | 24-36 inches | |
Shrubs | Desert Adapted | Daily | 2-3 Days | 3-7 Days | 7-21 Days | 18-24 inches |
High Water Use | Daily | 1-2 Days | 1-3 Days | 5-7 Days | 18-24 inches | |
Cacti & Succulents | 7-14 Days | 7-14 Days | 7-14 Days | 14-30 Days | 8-12 inches | |
Grass | Warm Season | 3x Daily | Daily | 2-3 Days | 3-6 Days | 6-10 inches |
Cool Season | N/A | N/A | N/A | N/A | 6-10 inches |
Fall
Types of Plants | 1-30 Days | 30-90 Days | 90-180 Days | Established | Established Depth | |
---|---|---|---|---|---|---|
Trees | Desert Adapted | 3-4 Days | 4-5 Days | 5-7 Days | 14-30 Days | 24-36 inches |
High Water Use | 2-3 Days | 3-4 Days | 4-5 Days | 7-12 Days | 24-36 inches | |
Shrubs | Desert Adapted | Daily | 3-4 Days | 7-10 Days | 14-30 Days | 18-24 inches |
High Water Use | Daily | 2-3 Days | 4-7 Days | 7-10 Days | 18-24 inches | |
Cacti & Succulents | 7-14 Days | 14-21 Days | 14-21 Days | 21-45 Days | 8-12 inches | |
Grass | Warm Season | 3x Daily | Daily | 2-6 Days | 6-21 Days | 6-10 inches |
Cool Season | 3x Daily | Daily | 2-4 Days | 3-10 Days | 6-10 inches |
Winter
Types of Plants | 1-30 Days | 30-90 Days | 90-180 Days | Established | Established Depth | |
---|---|---|---|---|---|---|
Trees | Desert Adapted | 3-5 Days | 5-7 Days | 7-10 Days | 30-60 Days | 24-36 inches |
High Water Use | 3-4 Days | 4-5 Days | 5-10 Days | 14-30 Days | 24-36 inches | |
Shrubs | Desert Adapted | 1-2 Days | 2-7 Days | 7-14 Days | 30-45 Days | 18-24 inches |
High Water Use | 2-3 Days | 2-5 Days | 3-7 Days | 10-14 Days | 18-24 inches | |
Cacti & Succulents | if needed | if needed | if needed | if needed | 8-12 inches | |
Grass | Warm Season | N/A | N/A | N/A | 15-30 Days | 6-10 inches |
Cool Season | 3x Daily | Daily | 3-7 Days | 7-14 Days | 6-10 inches |
Landscape Resources
FX
- https://www.fxl.com/product/up-lights/designer/pb
- https://www.fxl.com/product/up-lights/designer/fb
- https://www.fxl.com/product/up-lights/designer/np
- https://www.fxl.com/product/path-and-area-lights/designer/m-pl
- https://www.fxl.com/product/path-and-area-lights/designer/js
- https://www.fxl.com/product/in-grade-and-well-lights-hardscapes/designer/kg
VISTA
- https://summersetgrills.com/collections/sizzler-series-2021
- https://summersetgrills.com/collections/trl-2021
- https://summersetgrills.com/collections/side-burners/products/trl-double-side-burner
- https://summersetgrills.com/collections/side-burners/products/single-side-burner
- https://summersetgrills.com/collections/side-burners/products/sizzler-pro-series-double-side-burner-w-led-illumination
- https://summersetgrills.com/collections/side-burners/products/sizzler-double-side-burner
- https://summersetgrills.com/collections/cold-storage/products/22-outdoor-approved-compact-refrigerator
- https://summersetgrills.com/collections/cold-storage/products/22-deluxe-outdoor-approved-compact-refrigerator
- https://summersetgrills.com/collections/cold-storage/products/24-outdoor-rated-refrigerator
- https://summersetgrills.com/products/24-outdoor-rated-double-drawer-refrigerator
- https://summersetgrills.com/collections/cold-storage/products/summerset-24-5-3c-deluxe-outdoor-rated-refrigerator
- https://summersetgrills.com/collections/cold-storage/products/large-built-in-ice-chest
- https://summersetgrills.com/collections/cold-storage/products/small-built-in-ice-chest
- https://summersetgrills.com/collections/bars-and-sinks/products/30-lighted-beverage-prep-station
- https://summersetgrills.com/collections/bars-and-sinks/products/15-drop-in-sink-hot-cold-faucet
- https://summersetgrills.com/collections/bars-and-sinks/products/19-undermount-sink-360-hot-cold-faucet
Service Department

Equipment Repairs

Equipment Maintenance

Tile Cleaning

Chemical Balancing

Pool Drains & Restarts

New Equipment Installs & Upgrades
Font Loader
Get Your Pool Swim Ready
- Filter breakdown and cleaning
- Inspect decking and tile joints
- Inspect pump for operation and leaks
- Inspect above-ground plumbing for leaks
- Inspect your lighting for proper operation
- Inspect visible electrical for safety issues
- Inspect filter for proper pressure and leaks
- Inspect cleaning system for proper operation
- Inspect heater for proper operation and leaks
- Inspect timers for proper run time and operation
- Inspect sanitation equipment and water chemistry
- Inspect valves for proper settings, operation and leaks
Request Service
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